Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Alohagia Tuangalu

Alohagia Tuangalu

Porirua

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Sales Consultant / Customer Consultant

HRV Home Solutions
01.2024 - Current
  • Handling Outbound CRM - Updating Excel Spreadsheet on a daily basis - Booking appointments for ICA's - Earning commissions - Handling multiple screens - Having the ability to convert conversations into sales

Customer Service Representative

Contact Energy
05.2023 - 08.2023
  • Make OB and IB calls to customers - Create accounts, make changes on accounts, inform different energy plans etc - Using three types of CRMS (SAP, Devoli, Vumeda) - Manage three screens

Service Coordinator

Whakarongorau Aotearoa (Bowel Screening/Cervical Screening)
08.2021 - 05.2023
  • Handle delicate medical information of prospect. - Answer incoming calls (50+) - Make OB follow up calls (100+) - Use multiple CRMS (bsp, healthui, salesforce, dialler) - Multitasker (manage two screens)

Fitness Consultant / Personal Trainer

Club Active (Freyberg Fitness Centre)
07.2019 - 02.2021
  • My role as a Fitness Consultant/Personal Trainer was to deal with Member Sign Ups, Gym Flooring and Mini Workouts/Group Fitness
  • One on one training

Education

Nonviolent Communication - Empathy Certificate
12.2020
Duration: Two day course

Thriving Through Fire - Managing Emotions in a workplace - Empathy Certificate
10.2020
Duration: Three day course

Managing own clients, creating fitness plans and tracking progress, Human Anatomy and Physiology, Specific training needs, Identifying client barriers, learning motivation strategies and techniques, How to run your own gym with basic management skills, Nutritional advice, Induction workshops -

Wellington Institute of Sport
12.2019
Health and Fitness Personal Trainer (Level 4)

NZ Civil Defence Industry, Civil defense-related physical training, Emergence Response Procedures, Basic Computer data analysis skills, Police required fitness levels, Physical self-defense techniques, First Aid Certificate through delivery and recovery aid, Swim training/police swimming requirements, Insight on NZ law, Road Law and DMV Law -

Wellington Institute of Sport
12.2018
Pre-Police Certificate

Skills

  • Microsoft
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • English
  • Tongan
  • Tokelauan
  • Salesforce
  • HealthUi
  • BSP
  • NCSP register
  • SAP
  • Microsoft Dynamics 365

Hobbies and Interests

  • Gym
  • Rugby
  • Karaoke
  • Beach Walks
  • Podcasts

Timeline

Sales Consultant / Customer Consultant - HRV Home Solutions
01.2024 - Current
Customer Service Representative - Contact Energy
05.2023 - 08.2023
Service Coordinator - Whakarongorau Aotearoa (Bowel Screening/Cervical Screening)
08.2021 - 05.2023
Fitness Consultant / Personal Trainer - Club Active (Freyberg Fitness Centre)
07.2019 - 02.2021
Nonviolent Communication - Empathy Certificate - ,
Thriving Through Fire - Managing Emotions in a workplace - Empathy Certificate - ,
Wellington Institute of Sport - Managing own clients, creating fitness plans and tracking progress, Human Anatomy and Physiology, Specific training needs, Identifying client barriers, learning motivation strategies and techniques, How to run your own gym with basic management skills, Nutritional advice, Induction workshops,
Wellington Institute of Sport - NZ Civil Defence Industry, Civil defense-related physical training, Emergence Response Procedures, Basic Computer data analysis skills, Police required fitness levels, Physical self-defense techniques, First Aid Certificate through delivery and recovery aid, Swim training/police swimming requirements, Insight on NZ law, Road Law and DMV Law,

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Alohagia Tuangalu