Aloshy Thomas
29 Pisces Road,Glen Eden,Auckland
Summary
Experienced IT professional with a NZQA Level 7 Graduate Diploma in Information & Technology and Microsoft Certified IT Support Professional. Over 4 years in first, second, and third-level Technical Support in commercial and non-commercial IT sectors. Strong foundation in network engineering and IT infrastructure. Committed to leveraging technical expertise, industry knowledge, and cybersecurity certifications for enhancing security posture, countering emerging threats, and safeguarding critical data assets. Completed CompTIA Security+ course, dedicated to continuous learning and growth in cybersecurity.
Overview
6
6
years of professional experience
Work History
System Engineer
Newzealand College of Chiropractic
, Auckland
09.2022 - Current
- Managed desktops, laptops, servers, applications, and networking systems.
- Expertise:
- Proficient in Microsoft Cloud technologies (Office 365, Azure).
- Experienced in Sophos Endpoint Protection, NetApp storage systems.
- Deep knowledge of Microsoft Windows technologies (Active Directory, Azure AD, Intune, MS Teams).
- Skilled in installing, troubleshooting, and designing infrastructure (Microsoft, VMware, NetApp).
- Provided support for a complex distributed Windows computing environment.
- Technical Skills:
- Solid knowledge of IT infrastructure technology.
- In-depth mastery of Microsoft and VMware technologies.
- Proficient in Windows, with familiarity in Linux and macOS.
- Familiarity with storage technologies, networking protocols, and troubleshooting.
- Skilled in identifying, analyzing, and resolving complex software and hardware issues.
IT Support Engineer
Electronic Navigation LTD
AUCKLAND
11.2020 - 08.2022
- Provided day-to-day technical support, ensuring the identification, analysis, and resolution of performance or functionality issues within required service levels.
- Knowledge Management:
- Maintained up-to-date knowledge of IT and infrastructure standards.
- Offered effective in-house support through in-person, phone, and email channels.
- Managed VMware and Microsoft Hyper-V for efficient virtualized infrastructure.
- Microsoft Stack Expertise:
- Proficient in Active Directory, Office 365, PowerShell, and hybrid Exchange management.
- Played a role in planning and implementing changes following the ITIL Change Management process.
- Conducted daily server checks and diagnostics, proactively identifying and addressing server health issues.
- Assisted the mail migration team in migrating email from on-premises to online platforms.
- Service Operations:
- Demonstrated experience in Service Operations, contributing to overall operational efficiency.
- Responsible for keeping deployed software and systems up-to-date, ensuring security and performance optimization.
IT Technical Support Specialist (Contract)
BEST COMMUNICATIONS LTD
AUCKLAND
01.2018 - 01.2020
- Provided in-house support via in-person, phone, and email channels.
- Technologies:
- Managed VMware, Hyper-V, Active Directory, Office 365, PowerShell, and hybrid Exchange.
- Implemented changes following ITIL processes for smooth transitions.
- Conducted daily server checks, proactive identification, and resolution of server issues.
- Assisted in seamless mail migration from on-premises to online platforms.
- Service Operations:
- Contributed to overall efficiency of IT services.
- Ensured secure and up-to-date software, optimizing performance.
- Responsive support via email and phone, promptly addressing queries.
- Analyzed and resolved IT issues using remote logins and adjustments.
- Installed, configured, maintained, and repaired desktop hardware and software.
- Technological Proficiency:
- Expertise with tools such as ServiceNow, SCCM, Office 365, and PowerShell.
- Efficiently managed mailboxes, calendars, and security groups.
- Worked on hands-on tasks and projects with various teams.
- Resolved client complaints promptly in accordance with SOPs.
- Troubleshot hardware issues, coordinated repairs, ensuring workflow.
- Maintained records, contributing to technical documentation and bug tracking.
- Leveraged tools for remote assistance with technical queries.
- Facilitated onboarding and training of new employees, promoting productivity.
Education
AZURE 900 -
Microsoft Certified
2022
Graduate Diploma - Information Technology
WELTEC( Wellington Institution of Technology)
Wellington01.2016
CCHN(Hardware And Networking) -
Cyber City
India2015
Bachelor's - Computer & Mathematics
Mar Athanasious College, Kerala
01.2014
Comptia Security + -
Course Completed
Skills
- IT Operations:
- Call logging, ticket management, and escalations
- Proficiency in Windows Server 2012 and 2016,2019, including Active Directory, DHCP, and DNS
- Configuration of server roles and features
- Creation and management of Group Policies
- Installation and administration of Active Directory
Experience with Microsoft Exchange and Office 365 - Microsoft Intune and Windows Defender
- Familiarity with the broader Microsoft ecosystem, including SharePoint
- Hyper-V and VMware virtualization
- PowerShell scripting
- Support for both Windows and macOS
- Knowledge of SCCM (System Center Configuration Manager) and Jamf
- Remote software expertise: Bomgar, SplashTop, TeamViewer, UltraViewer
- Proficient in new OS installations and physical device setup
- Security and Compliance:
- Data Management
- Security Documentation
- Security Awareness Training
- User Access Control
- Firewall Management
- Information Security Fundamentals: Understanding of core security concepts such as CIA triad (Confidentiality, Integrity, Availability), risk management, and security policies
- Network Security: Familiarity with network security protocols, firewalls, intrusion detection/prevention systems (IDPS), and VPN technologies
- Threat Mitigation: Knowledge of common threats and vulnerabilities, as well as techniques for mitigating security risks
- Cryptography: Understanding of encryption algorithms, digital signatures, and secure communications
- Security Compliance and Governance: Awareness of security compliance standards (eg, PCI DSS, HIPAA) and governance frameworks
- Security Tools: Familiarity with security tools such as Nessus, Zenmap, GFI Languard patch management and security information and event management (SIEM) systems
Timeline
System Engineer
Newzealand College of Chiropractic
09.2022 - Current
IT Support Engineer
Electronic Navigation LTD
11.2020 - 08.2022
IT Technical Support Specialist (Contract)
BEST COMMUNICATIONS LTD
01.2018 - 01.2020
AZURE 900 -
Microsoft Certified
Graduate Diploma - Information Technology
WELTEC( Wellington Institution of Technology)
CCHN(Hardware And Networking) -
Cyber City
Bachelor's - Computer & Mathematics
Mar Athanasious College, Kerala
Comptia Security + -
Course Completed
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