Alpesh Patel
Lower Hutt,Lower Hutt
Summary
I consider myself to be a self-motivated, highly dedicated and customer-focused professional who brings exceptional communication skills, attention to detail, with organisational strengths, a positive attitude and exceptional time management. I come with about eighteen years’ experience in business support sector, within insurance which involves working in a team environment, taking phone calls, updating data, processing payments and resolving enquiries. I am willing to take responsibility for personal professional growth, ensuring clients receives quality support, currently seeking sable employment opportunities to further enhance my skills and grow within the business.
Overview
23
23
years of professional experience
Work History
Project Coordinator
BGIS Pty Ltd
10.2022 - 09.2023
- Entering jobs onto our systems and maintained group inboxes.
- Liaised with internal and external suppliers and service providers.
- Ensured effective processes are in place to ensure that the processing of paperwork is completed within required time frames.
- Processed variations of scopes and issued work to contractors.
- Finalized work orders.
Contract Administrator
Programmed Facilities Management
06.2022 - 10.2022
- Implemented and maintained document management process, that enhance the PFM efficiency.
- Liaised with internal and external clients, suppliers and service providers.
- Finalized work orders and processed variations and scopes.
- Maintained group inboxes and issued work to supervisors
Client Service Officer
Westpac New Zealand
11.2020 - 05.2021
- Assisted with general administration tasks.
- Assisted with remediation and calculations for discounts to be applied to policies.
Customer Service Consultant
AMP NZ Ltd
04.2020 - 09.2020
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
Business Support Advisor
IAG New Zealand
02.2001 - 11.2019
- Delivered exceptional customer experiences and promoted strong relationships.
- Tailored insurance policies to meet customer requests and created customer policy documentation.
- Data cleansing/updating database for data integrity purposes.
- Migrated data/entered customer information into new systems.
- Dealt directly with customers via phone and email to resolve complaints.
- Analyse and interpret information to support informed and rational decision making.
- Managed debt reports and assisted with process documentation for process’s going to offshore partners.
- Build productive relationships with business support colleagues and teams.
- Streamlined process
Education
No Degree - Business Computing
Hutt Valley Polytechnic
Lower Hutt, NZSkills
Technical Skills:
- Time Management
- Problem-Solving
- Critical and analytical thinker
- Ability to streamline processes
- Computer literate (Intermediate to advanced)
- Data and payment processing
Soft Skills:
- Excellent communication
- Flexible and adaptable
- Administrative and customer service skills
- Reliable, team player
- Social and approachable
- Excellent time management and organised
- Positive attitude and kind-hearted
- Fast learner and eager to learn new skills
Other Attributes:
- Full license and reliable transport
- Bilingual fluent in English, Hindi and Gujarati
- Permanent NZ Resident
Timeline
Project Coordinator
BGIS Pty Ltd
10.2022 - 09.2023
Contract Administrator
Programmed Facilities Management
06.2022 - 10.2022
Client Service Officer
Westpac New Zealand
11.2020 - 05.2021
Customer Service Consultant
AMP NZ Ltd
04.2020 - 09.2020
Business Support Advisor
IAG New Zealand
02.2001 - 11.2019
No Degree - Business Computing
Hutt Valley Polytechnic
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