Alumita Lutunauga
Summary
Dynamic retail professional with a proven track record at Ls Travel Retail Limited, excelling in customer service and product knowledge. Recognized for consistently exceeding sales goals and enhancing customer satisfaction through effective engagement and cash handling accuracy. Committed to maintaining a welcoming environment and optimizing merchandise displays for maximum visibility.
Overview
2
2
years of professional experience
Work History
Retail Team Member
Ls Travel Retail Limited
Auckland International Airport
11.2023 - Current
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of sales floor, ensuring a welcoming environment for customers.
- Operated point-of-sale systems efficiently, handling transactions accurately and securely.
- Stocked shelves and organized merchandise displays to optimize product visibility and accessibility.
- Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
- Maintained updated product knowledge through regular participation in trainings, enabling confident promotion of items to potential buyers.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Education
Certificate - Basic Computer Skills
Fiji National University
Fiji2018
Certificate - Leadership And Management
Fiji National University
Lautoka Fiji2017
Skills
- Store maintenance
- Cash handling accuracy
- Goal-oriented mindset
- Reliability and punctuality
- Product knowledge expertise
- Professional appearance
- Loss prevention awareness
- Customer service
- Customer assistance
- Cash register operation
- POS systems
- Product merchandising
- Sales floor organization
- Payment processing
- Upselling strategies
- Customer engagement
- Cash handling
- Positive customer engagement
- Friendly and helpful
- Merchandising and display
Timeline
Retail Team Member
Ls Travel Retail Limited
11.2023 - Current
Certificate - Basic Computer Skills
Fiji National University
Certificate - Leadership And Management
Fiji National University