Alvin Chan
Wellington
Summary
Detailed orientated retail manager, with 4 years of experience at one of the biggest, fast pace retail store. Excellent leadership, excellent customers service and problem solving skills. Aimed to deliver on key strategic KPI’s, Sales and Profit to contribute to company's growth and dedicated to the highest standard.
Solid background in retail environment, with years of experience managing customers and staff, great at handling customers inquires and working to achieve customers satisfaction. Work best with coworkers to empower positive work culture and produce top notch results.
Overview
5
5
years of professional experience
Work History
Produce Department Manager
Wellington City New World
04.2023 - Current
- Ensured accurate pricing and signage, maintaining compliance with company guidelines and regulations.
- Addressed customer inquiries promptly, providing knowledgeable guidance on product selection and usage recommendations.
- Successfully managed seasonal transitions within the department, offering a diverse range of products.
- Oversaw daily maintenance tasks such as cleaning, trimming, watering plants, ensuring an appealing shopping environment for customers at all times.
Department Buyer for Fresh (Fresh Goods)
Wellington City New World
04.2023 - Current
- Built long-term supplier relationships with suppliers from the market to establish reliability, enhanced product quality and competitive pricing..
- Conducted thorough market research to identify emerging trends, influencing strategic direction of product sourcing.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
Hiring Manager
New World Wellington City
03.2020 - Current
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Determined qualifications for potential interview by reviewing and evaluating application information.
Grocery Department Manager
New World Wellington City
03.2020 - 04.2023
- Engaged customers and provide a high level of service and support, helping find desired products and items.
- Efficiently performed tasks to manage and maintain high level store presentation and customer satisfaction. Manage right replenishment, to ensure shelves are well stocked and organized for customers needs.
- Delegated tasks to grocery staff and clearly communicated timeframes for completion.
- Accomplished multiple tasks within established timeframes.
- Worked well with management teams to develop solutions to accomplish shared objectives.
Department Buyer for Ambient ( Dry Goods)
New World Wellington City
03.2020 - 04.2023
- SAP operational experience – Reporting, Workbench and Fiori.
- Communicated with sales presentative to negotiate best pricing on goods, ensuring store profit.
- Ability to track record of achieving results in sales and productivity.
- Reviewed and analyse high and low selling products before replenishing goods.
Education
Some College (No Degree) -
Wellington College
Wellington, NZSkills
- Strong Leadership
- Task Delegation
- Customer Service and Assistance
- Organization skill
- Hiring
- Rostering
- Critical Thinking
Additional Information
Pio Fainuu - Former Manager for Wellington City New World
027 366 8521
Cameron Mckean - Sales Representative for Coca Cola
021 760 232
Sophearvuth Veng - Wellington City New World Grocery Manager
022 473 8523
James Turnbull - Wellington City New World Cold-shelf Manager
021 044 6366
Timeline
Produce Department Manager
Wellington City New World
04.2023 - Current
Department Buyer for Fresh (Fresh Goods)
Wellington City New World
04.2023 - Current
Hiring Manager
New World Wellington City
03.2020 - Current
Grocery Department Manager
New World Wellington City
03.2020 - 04.2023
Department Buyer for Ambient ( Dry Goods)
New World Wellington City
03.2020 - 04.2023
Some College (No Degree) -
Wellington College
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