Alvin(Yuhuai) Luo

• Use specialized knowledge to help customers remotely resolve problems regarding desktop computers, laptops, monitors, televisions, and projectors that arise.
• Skillfully disassemble and test desktop computers, monitors, and TVs for hardware problems, etc.
• Use specialized knowledge to help guests with software or setup questions about computers and TVs
• Skilled communication and document interaction with vendors, including Samsung, LG, etc.
• SECOND ROLE: Worked as a salesperson for the first three months, mastering the skills and language used to communicate with customers.

• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Served customers promptly by smoothly collecting and delivering high volume of orders.

• Error finding and repair of HIC heatmap (a global method for viewing the strength of interactions between different regions of the genome) using image processing techniques and the OpenCV package
• Automated pipeline construction for several existing chromosome assembly and generation algorithms
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting

Achievement: The first phase of the task was completed; the segmentation heat map was successfully completed and some chromosome loci were successfully found by the peak detection algorithm.

• Commissioning and used restaurant systems
• Communicated fluently with guests in English
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.