Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alwin Jose

40 Waterside Drive,Tauranga

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Manager

Compass Group
Tauranga , Waikato & BOP
02.2023 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Responded to information requests from superiors, providing specific documentation.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Monitored resource use to achieve set goals within budget constraints.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
  • Crafted operations best practices using audits and project management team feedback.
  • Created corrective actions based on adverse KPI trends.
  • Resolved challenges associated with company websites, vendors and telecoms.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented campaigns and promotions to help with developing goods and services.

Service Manager

IHC
Tauranga , BOP
01.2022 - 01.2023
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Developed and managed client relationships to ensure satisfaction with services provided.
  • Provided timely responses to customer inquiries and requests for service.
  • Monitored customer accounts to identify any potential issues or areas of improvement.
  • Maintained accurate records of customer interactions and transactions.
  • Conducted regular meetings with clients to review progress on projects and address any concerns or questions they may have had.
  • Facilitated training sessions for new staff members on the company's policies and procedures related to client service management.
  • Established effective communication channels between clients and other departments within the organization.
  • Generated monthly performance reviews that highlighted successes, challenges, and areas of improvement within the department.
  • Revised department schedules to maximize coverage during peak hours.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Area Manager

Restaurant Brands
Tauranga, BOP
06.2019 - 01.2022
  • Oversaw multiple stores under my responsibility within an allocated area or portfolio.
  • Managed store operations and drove performance to meet operational standards.
  • Coach, develop and mentor Restaurant Managers while also building effective teams within stores through Managers.
  • Drive the customer experience to ensure high standards are met and customer satisfaction is high.
  • Lead compliance and ensure standards are met.
  • Ensure all Health and Safety standards are met and the well being of all staff is a priority.
  • Manage multiple P&L's across a portfolio, managing budgets and analyzing data.
  • Be accountable for the training status of staff in stores, ensuring training is happening where needed.
  • Complete Audits and manage Store adherence to policy and standards and drive Restaurant Excellence.
  • Manage people issues including performance and disciplinary processes.
  • Build and maintain relationships across the network and with Support Office key departments to aid in restaurant performance including Supply Chain, Marketing, Human Resources, Finance and IT etc.
  • Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
  • Authored and updated production reports and personnel records to facilitate operational decisions.

Restaurat General Manager KFC Thames,Tauranga & MT

Restaurant Brands
, Tauranga
05.2017 - 06.2019
  • Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.
  • Resolve customer complaints about food quality or service.
  • Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.
  • Maintain budget and employee records, prepare payroll, or monitor bookkeeping records.
  • Use computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
    Check quality of deliveries of fresh food and salad goods.
  • Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items. Arrange for maintenance and repair of equipment and other services.
  • Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
  • Select or create successful menu items based on many considerations, and assign prices based on cost analysis.
  • Recruit, hire, and training for staff.
    Schedule work hours for staff.
  • Monitor food preparation and methods.
    Identify and estimate quantities of foods, beverages, and supplies to be ordered.
  • Update and use job-related knowledge as per the CER standard.
  • Judge the quality of food, preparation, and job applicants.
  • Monitor food preparation and cleaning methods.
  • Get information from customers, employees, and inventory records.
  • Inspect equipment and food deliveries.
    Guide, direct, and train staff.
    Coordinate the work and activities of staff.

Assistant General Manager in KFC MT

Restaurant Brands
KFC Mount Maunganui, Tauranga
02.2016 - 05.2017
  • Leading restaurant when store manger absent.
  • Develops Enthusiastically Satisfied Customers.
  • Provides Quality Beverages Consistently for All Customers.
  • Follow health, safety and sanitation guidelines for all products. Maintains Quality Store Operations.
  • Follows and directs others to follow store policies and procedures for operational flow at each station.
  • Follows and directs others to follow standards for merchandising, stocking, rotating and storing all products.
  • Performs and directs others to complete the cleaning tasks in accordance with Duty Rosters and cleaning standards.
    Places and adjusts orders to meet trade patterns.
  • Performs special projects to assist in store operations.
  • Assists in store rostering and maximizes labor by adjusting staffing to meet ideal staffing hours. Presents oneself professionally and demonstrates clear communication by using Star . Skills with all customer and partner interactions.
  • Give Training and coaching to staff members upto CER level and focus on CHAMPS.
  • Follows cash handling procedures and cash register policies.
  • Follows inventory stocking and recording guidelines.
  • Contributes to store goals for increasing sales and improving profits. Assists store manager with accounting and banking responsibilities. Records and is accountable for store fund while running a shift.
  • Takes Responsibility to Learn All Aspects of the Shift Manager Position

Assistant Manager, Caltex

NO8 Retail Group
, Rotorua
06.2012 - 03.2016
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Developed practical and comprehensive lines of questioning to encourage communication with subject of interview.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.

Education

BBA - Management

University of Waikato
01.2013

BBA - Administration

Mahatma Gandhi University
MaunganuiRestaurantRajagiri Centre For Business Studies
07.2011

Skills

  • Relationship building and management
  • Operations Management
  • Quality Assurance
  • Staff Management
  • Staff Development
  • Staff Scheduling
  • Commercial acumen
  • Sales minded
  • Resource Allocation
  • Staff training
  • Business development
  • Budgeting skills
  • Sales orientation
  • Employee scheduling
  • Team building and motivation
  • Revenue generation
  • Cost analysis and savings
  • Customer retention
  • Employee development
  • Purchasing and planning
  • Profit and loss accountability
  • Schedule management
  • Policy/program development
  • Cross-functional team management
  • Sound judgment
  • Financial administration
  • Compensation/benefits administration
  • Performance improvements
  • Recruiting and hiring
  • Supervision and training

Certification

  • Section 217, Sale and Supply of Alcohol Act 2012
  • Certified Manager Certification
  • First Aid Certificate NZ.

Timeline

Operations Manager

Compass Group
02.2023 - Current

Service Manager

IHC
01.2022 - 01.2023

Area Manager

Restaurant Brands
06.2019 - 01.2022

Restaurat General Manager KFC Thames,Tauranga & MT

Restaurant Brands
05.2017 - 06.2019

Assistant General Manager in KFC MT

Restaurant Brands
02.2016 - 05.2017

Assistant Manager, Caltex

NO8 Retail Group
06.2012 - 03.2016

BBA - Management

University of Waikato

BBA - Administration

Mahatma Gandhi University

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Alwin Jose