Aly Finlay
Christchurch,CAN
Summary
With over Nine years of experience in customer-facing roles, I bring a bubbly and engaging personality to every interaction. My extensive background in delivering exceptional customer service has honed my ability to connect with clients, resolve issues effectively, and create positive experiences. Known for my enthusiastic approach and strong communication skills, I excel in building rapport and maintaining
a high standard of service, ensuring satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Zip Line Tour Guide (casual)
Christchurch Adventure park
Christchurch , Christchurch
09.2024 - Current
- Ensuring daily task are complete. Checking off gear, checking zip lines are safe to run and completing online forms
- Checking in guest as they arrive
- Communicating with co worker and supervisors constantly.
- Providing exceptional customer service to ensure customers have a good time and feel safe.
3IC Manager
Torpedo7
Christchurch , Christchurch
09.2024 - Current
- Managing back of house admin and stock controlling
- Implemented process improvements to enhance team collaboration and communication.
- Ensuring the team understand daily task and have all the tools they need to be successful
- Checking emails and warranties on a daily basis
- Answering phone calls and managing bike workshop bookings.
- Processing refunds, warranties and exchanges.
Sales Assistant And Ski Rentals (Seasonal)
Gnomes
Darfield, Christ
04.2024 - 09.2024
- Sales, store cleaning, and remerchandising stock
- Size and fit customers for rental skis, process equipment checkout and returns
- manage workshop intake, prepare rental orders, and manage bookings
- Expanded snowboarding knowledge by learning to ski
- Developed strong technical understanding of ski hardware
- Upsold boot fitting services and maintained proactive customer service.
Reception And Administrative
Fabrication Maintenance Service
Wigram, Christchurch
10.2023 - 04.2024
- Managed phone, email, and in-person bookings
- Performed various administrative tasks and collected car parts
- Set up a business web store, facilitated payroll accounts, and provided excellent customer service.
- Expanding my knowledge in the car industry.
Visual Merchandiser
Bunnings Warehouse
Riccarton, Christchurch
02.2023 - 03.2024
- Managed stocking rates, visual impact of sales areas, signage, pricing, and stock ordering
- Planned key stock orders based on seasonal changes
- Received positive feedback for consistency and attention to detail.
- Expanding my knowledge of each department to be more helpful for customers, and to merchandise more effectively.
Store Manager
Mons Royale
Hornby, Christchurch
02.2022 - 02.2023
- Managed inventory control, cash handling, store procedures, reporting, and sales
- team scheduling
- Fostered a positive store culture and managed hiring processes
Balanced customer needs with seasonal sales strategies and brand representation.
Senior Sales Assistant
Torpedo7
Hamilton, Hamilton
09.2019 - 02.2022
- Provided customer service, floor sales, administrative work, and managed signage
- Increased sales through product advice and promotions
- Implemented a new system for processing warranties and represented the company at events.
Education
High School Diploma -
Fraser High School
Hamilton12-2017
Skills
- Excellent interpersonal and sales
skills - Strong mathematical calculation
and reasoning - Adept at mastering new interfaces
and systems - Adherence to policies and
procedures - Recruiting, hiring, and scheduling
- Inventory management
- Store merchandising
- Brand representation
- Report generation and pricing
strategies - Stockroom controller management
Community Work
- Social Events Assistant, University of Canterbury Football Club (2023, 2024) Organized
prize giving, tournaments, social events, and team meet and greets, Developed an
inclusive community culture and collaborated in event organization - As of 2025, I have begun training to become a volunteer firefighter.
This role allows me to give back to my community in a meaningful way while maintaining physical fitness and holding myself to a high standard of discipline and accountability.
Hobbies
- Mountain biking
- Skiing
- Snowboarding
- Football
- Hiking
Timeline
Zip Line Tour Guide (casual)
Christchurch Adventure park
09.2024 - Current
3IC Manager
Torpedo7
09.2024 - Current
Sales Assistant And Ski Rentals (Seasonal)
Gnomes
04.2024 - 09.2024
Reception And Administrative
Fabrication Maintenance Service
10.2023 - 04.2024
Visual Merchandiser
Bunnings Warehouse
02.2023 - 03.2024
Store Manager
Mons Royale
02.2022 - 02.2023
Senior Sales Assistant
Torpedo7
09.2019 - 02.2022
High School Diploma -
Fraser High School
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