Aly Mclean
Napier,HKB
Summary
Compassionate Personal Care Assistant with hands-on experience providing
Patient-oriented Dental Assistant bringing over 4 years of experience in fast-paced dental practices. Highly skilled in preparing patients for examinations, assisting with chairside procedures and educating patients on oral hygiene and care. Focused on providing top quality customer service also Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
18
18
years of professional experience
Work History
Dental Assistant
Dentiq
Napier, Greenmeadows
03.2020 - Current
- Established clean, sterile and welcoming environment for patients.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Exposed dental diagnostic x-rays.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Laid out dental instruments and equipment before procedures.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Took medical and dental history and recorded vital signs of patients.
Elderly Caregiver
Princess Alexandra Retirement Rest home
Ahuriri , Napier
04.2016 - 01.2020
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assessed client's needs and developed individual care plans accordingly.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Monitored vital signs and reported changes to medical team.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Built strong and trusting rapport with clients and loved ones.
- Participated in continuing education courses to stay current on best practices for elder care.
- Provided companionship and emotional support to elderly clients.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Responded quickly in emergency situations in a calm manner.
- Helped clients get in and out of beds and wheelchairs.
- Provided emotional support during end-of-life transitions.
- Assisted clients with maintaining good personal hygiene.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Improved patient outlook and daily living through compassionate care.
Customer Service
Heavens Bakery
Greenmeadows , Napier
04.2016 - 11.2017
- Filled and served various beverages for customers.
- Greeted customers upon arrival in the dining area.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Maintained safe food handling practices to prevent germ spread.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Followed established cash handling procedures when collecting payment from customers.
Bar Staff
The Duke of Gloucester
Taradale , Napier
06.2011 - 08.2016
- Checked identification of customers to ensure they met the legal drinking age requirement.
- Prepared and served alcoholic and non-alcoholic beverages according to standard recipes.
- Monitored guests' behavior for signs of intoxication or disruptive behavior in order to maintain a safe environment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Communicated effectively with kitchen staff regarding orders placed by guests.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Arranged bottles and glasses behind bar to make attractive displays.
- Maintained a clean, organized work area at all times.
- Made friendly conversation with customers to provide enjoyable bar experience.
Waitress
The Mission estate
Greenmeadows , Napier
05.2006 - 08.2009
- Assisted other wait staff members in times of heavy customer traffic.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Explained menu items, describing ingredients and cooking methods upon request.
- Brought food and beverages to tables in a timely manner.
- Cleared away dirty dishes from tables after each course was finished.
- Assisted with setting up the dining area before shift began.
- Took orders from patrons accurately and efficiently.
- Communicated daily specials to customers.
- Presented food and beverages to guests at tables.
- Suggested additional items to customers based on their preferences and needs.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
Some College (No Degree) -
Education
Skills
- Patient Relations
- Dental Hygiene
- Patient Education
- Patient Services
- Treatment Room Setup
- Clinical Support
- Patient Companionship
- Relationship Building
- First Aid and Safety
- Documentation and Reporting
- Care Plan Management
- Compassionate Client Care
- Patient Care
- Behavior Redirection
- Patient Assistance
- Palliative Care
Timeline
Dental Assistant
Dentiq
03.2020 - Current
Elderly Caregiver
Princess Alexandra Retirement Rest home
04.2016 - 01.2020
Customer Service
Heavens Bakery
04.2016 - 11.2017
Bar Staff
The Duke of Gloucester
06.2011 - 08.2016
Waitress
The Mission estate
05.2006 - 08.2009
Some College (No Degree) -
Education
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