Summary
Overview
Work History
Skills
References
Key Strengths
Timeline
Generic

Alysha Fowler-Coutts

Summary

I am a dedicated, proactive professional with a strong passion for learning and taking on challenges. Continuously developing my skills and knowledge is key to my success. I thrive in high-pressure environments and enjoy building connections with diverse people. My strengths lie in communication, work ethic, and personal presentation.

Overview

14
14
years of professional experience

Work History

Property Manager

Argosy Property
07.2021 - Current
  • Tenant Relations and Management – overseeing the execution and ongoing management of lease agreements, monitoring and following up of rental payment in a timely manner, Visiting and having an open line of communication with tenants
  • Facilities Management – scheduling of maintenance and repair, ensure upkeep of long-term maintenance plans, contract negotiations with contractors, conducting regular property inspections, prompt resolution of property emergencies
  • Project Management - prepare and monitor capital expenditure, project financial planning, and assist with project management
  • Financial Reporting - keep financial records from property operations, create/review monthly financial reports for Property & Asset Managers, set and maintain annual operating budgets
  • Argosy Management Relations – keep open dialogue with Argosy Management on vacancies, tenants, physical condition of property, financial updates, Health & Safety

Senior Facilities Coordinator

Ministry of Business, Innovation, and Employment (MBIE)
04.2018 - 07.2021
  • Manage and support the facilities team, ensuring the building meets the needs of tenants
  • Act as Facilities Manager in the absence of senior leadership
  • Oversee reception and security staff on-site
  • Lead and support the facilities team in daily operations
  • Build and maintain strong relationships with both internal and external stakeholders
  • Liaise with management and external partners on facilities-related matters
  • Provide expert advice and assistance in facilities and property management
  • Troubleshoot and resolve technology issues related to video conferences, teleconferences, projectors, and mobile conference units
  • Train new starters on MBIE’s processes and systems
  • Handle security access, onboarding, invoice coding, and supply ordering for the building
  • Skilled in meeting room and visitor management
  • Strong verbal and written communication skills, handling inquiries efficiently via email, phone, and in person

Enterprise Support Specialist

Vodafone New Zealand
01.2014 - 04.2018
  • Coordinate tasks within the team and manage billing, service changes, and removals
  • Utilize various systems such as Microsoft Word, Outlook, and Excel for daily operations
  • Attend team meetings to track progress against monthly targets
  • Provide exceptional customer service to enterprise clients
  • Train new team members and assist with data entry tasks
  • Offer process improvement suggestions to enhance workflow

Corporate Travel Consultant

Carlson Wagonlit Travel
02.2011 - 12.2013
  • Book and manage corporate travel for clients, including domestic and Trans-Tasman travel
  • Ensure all supplier content is accessible via the online booking tool for clients
  • Manage complex offline bookings, including accommodations and vehicle hire
  • Communicate with clients via email and phone to meet their travel needs
  • Process client refunds and maintain smooth workflow by checking emails and queues
  • Collaborate with the team to deliver high-level customer service
  • Build and maintain positive relationships with corporate clients

Skills

  • Effective Communication
  • Strong Work Ethic
  • Problem Solving
  • Technical

References

Available upon request.

Key Strengths

Highly skilled in verbal and written communication. Proactive in solving conflicts and addressing customer needs., Strong organizational and time management abilities. Adaptable to changing environments and committed to meeting expectations. Capable of working independently and as part of a team., Effective at analyzing issues and providing practical solutions. Maintain integrity and trust in all customer interactions. Quick thinker and able to perform well under pressure., Quick to adapt to new software and technology.

Timeline

Property Manager

Argosy Property
07.2021 - Current

Senior Facilities Coordinator

Ministry of Business, Innovation, and Employment (MBIE)
04.2018 - 07.2021

Enterprise Support Specialist

Vodafone New Zealand
01.2014 - 04.2018

Corporate Travel Consultant

Carlson Wagonlit Travel
02.2011 - 12.2013

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Alysha Fowler-Coutts