Alysha Gilmour
69 Greta Street, Oamaru,South Hill
Summary
A highly motivated and passionate worker with a strong focus on customer service seeking long term employment within a company that can offer ongoing opportunities to expand knowledge and skillsets to strongly contribute as a valuable member of a great team.
Overview
10
10
years of professional experience
Work History
Restaurant Manager /Administrative Assistant
Oamaru Club INC
Oamaru, Region
06.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within club premise.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Key Holder / Shop Assistant
Pagani
Taupo
03.2018 - 02.2019
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Streamlined opening and closing procedures as integral member of store staff.
- Created financial reports and documentation for review by store management staff.
Duty Manager
Lonestar
Taupo
08.2014 - 11.2015
- Upheld legal responsibilities to monitor the consumption and distribution of alcohol.
- Opened and closed location and monitored shift changes to uphold successful operations.
- Established team priorities, maintained schedules and monitored performance.
- Effectively supervised staff of 12 personnel by implementing company policies, protocols, work rules and disciplinary action.
Restaurant Manager
Cocopelli Restaurant
Christchurch
02.2009 - 07.2015
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations and procedures.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Managed a 10 person team of cooks and back of house staff
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Prepared for and executed new menu implementations.
Education
NZ2677 Certificate in Horticulturelevel 3 - Horticulture Science
Open Polytechnic of New Zealand
Lower Hutt, NZ2021
Villa Maria College
Christchurch, NZ2007
Skills
- Money Handling
- Administrative Procedures
- Document and File Management
- Multitasking and Time Management
- Confidentiality and Data Protection
- Database and Client Management Systems
- Invoice Processing
- Cash Deposit Preparation
- Customer Service Best Practices
- Work Planning and Prioritizing
- POS Inventory System Operation
Timeline
Restaurant Manager /Administrative Assistant
Oamaru Club INC
06.2021 - Current
Key Holder / Shop Assistant
Pagani
03.2018 - 02.2019
Duty Manager
Lonestar
08.2014 - 11.2015
Restaurant Manager
Cocopelli Restaurant
02.2009 - 07.2015
NZ2677 Certificate in Horticulturelevel 3 - Horticulture Science
Open Polytechnic of New Zealand
Villa Maria College
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