Alyssa Andrews
Manukau,Auckland
Summary
Dynamic customer service professional with proven success at Rainbow Point Store, excelling in customer satisfaction and problem-solving. Recognized for maintaining composure in high-pressure situations while effectively processing transactions. Skilled in active listening and team collaboration, consistently exceeding service goals and fostering a welcoming environment for all customers.
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in Customer service role.
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Rainbow Point Store
01.2021 - 12.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Collaborated with team members to maintain smooth operations during peak hours.
Education
Tongariro School
Turangi 11.2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer focus
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Problem-solving
- Team collaboration
- Active listening
- Creative thinking
- Relationship building
- Team leadership
Accomplishments
- Collaborated with team of 3 in the development of Rainbow Point Store.
- Worked consistently
- Resolving complex customer issues or receiving positive customer feedback
- Helping a average of 80 customers per day while maintaining excellent satisfaction rates
- Improving customer experience
- Identified a problem and solved it
- Being complemented but customers and my supervisor for my hard work and amazing customer service skills
Languages
English
Full Professional
Interests
- Watching Movies and TV Shows
- I like looking at the stars and learning about constellations
- I enjoy helping others and giving back to the community
- Enjoy creating and following travel blogs and vlogs
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteer Work
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Engaging in food photography and sharing culinary creations on social media
Timeline
Customer Service Cashier
Rainbow Point Store
01.2021 - 12.2022
Tongariro School
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