Alyssa Broadbridge
Auckland
Summary
Upbeat Customer Service professional with extensive background in call centre settings. Well-spoken and friendly with excellent problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using verbal communication to diffuse escalated situations. Skilled salon professional offers warmth and engagement to build rapport with clients. Highly motivated and enjoys consulting with clients to meet their brow needs. Organised and friendly individual highly knowledgeable in latest brow treatments and trends.
Overview
9
9
years of professional experience
Work History
Brow Artist
Benefit Cosmetics LVMH
07.2019 - 05.2021
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Conducted consultations to understand client’s desired outcome and assessed skin type and face structure.
- Recorded notes for future reference, including customer preferences and services delivered.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
Call Center Representative
Qantas Airways
08.2017 - 12.2018
- Responded to customer requests for products, services and company information.
- Handled approximately 50 calls a day depending on what situations passengers may be facing
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Compiled customer feedback and recommended service delivery improvements to management.
- Answered customer telephone calls promptly and in appropriate manner.
- Addressed passengers’ concerns about delayed and cancelled flights and resolved issue through re-booking flights and apologising for any inconvenience caused.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Checkout Operator
NZ Dry Cleaners
01.2017 - 06.2017
- Educated customers about store procedures, merchandise and promotions.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
- Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
Family Babysitter
Family Members
01.2014 - 12.2016
- Coordinated different types of activities to enhance physical and intellectual development.
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects to promote academic success.
- Maintained updated list of emergency contact information and child’s health information to act quickly if emergencies occur.
Coach
Karate Lautoka
01.2016 - 06.2016
- Established clear benchmarks for performance and monitored individual and team progress.
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
- Developed game plans and adjusted to meet various game situations.
- Maintained safety of all team members during practice, exercise, game play and down times.
- Trained approximately 25 -35 to help them achieve goals they had set in place including training for international competitions.
Coach
Karate Nadi
01.2014 - 12.2015
- Maintained equipment, facilities, and inventory in proper order to avoid accidents, mishaps and damage.
- Introduced games and drills, which helped students to better develop skill levels.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Motivated athletes to become stronger, more agile and more effective players through effective direction, communication and mentoring.
- Held special events such as players' nights to promote activities and build relationships among teammates, families and members of local community.
Coaching Assistant
Karate Nadi
01.2012 - 12.2013
- Boosted performance of individual athletes by devising strategic personal training programs.
- Promoted stretching and proper exercise form to help players avoid injuries and prevent muscle tightness.
- Evaluated individual knowledge, skills, and game strengths and assigned team positions to maximize talent areas.
- Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
- Supported athletes in setting realistic goals, tracking progress, and celebrating achievements along the way.
- Demonstrated high level of respect for opponents, officials, and facilities.
Education
High School Diploma -
Nadi Christian Community School
Nasoso, Western Division12.2016
NCEA Level 1 And Halfway Through NCEA Level 2 - High School
Diocesan School For Girls
Auckland, Auckland09.2015
Level 3 Certificate in Makeup Artistry - Makeup Artist
Elite International School Of Beauty And Spa Therapy
Albany, Auckland2018
Level 4 Certificate in Beauty Therapy - Beauty Therapist
Elite International School of Beauty And Spa Therapies
Albany, Auckland12.2018
Skills
- Time Management
- Verbal and written communication
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Call center experience
- Complaint Handling
- Computer Proficiency
- Product Knowledge
- Team Development
- Excellent people skills
- Goal-Oriented
- Customer Service
Timeline
Brow Artist
Benefit Cosmetics LVMH
07.2019 - 05.2021
Call Center Representative
Qantas Airways
08.2017 - 12.2018
Checkout Operator
NZ Dry Cleaners
01.2017 - 06.2017
Coach
Karate Lautoka
01.2016 - 06.2016
Family Babysitter
Family Members
01.2014 - 12.2016
Coach
Karate Nadi
01.2014 - 12.2015
Coaching Assistant
Karate Nadi
01.2012 - 12.2013
Level 3 Certificate in Makeup Artistry - Makeup Artist
Elite International School Of Beauty And Spa Therapy
High School Diploma -
Nadi Christian Community School
NCEA Level 1 And Halfway Through NCEA Level 2 - High School
Diocesan School For Girls
Level 4 Certificate in Beauty Therapy - Beauty Therapist
Elite International School of Beauty And Spa Therapies
Similar Profiles
Tricia DougallTricia Dougall
Retail Account Manager at Benefit Cosmetics LVMHRetail Account Manager at Benefit Cosmetics LVMH
Kathryn McCrackenKathryn McCracken
Retail Account Manager at Benefit Cosmetics LVMHRetail Account Manager at Benefit Cosmetics LVMH
Paola GilPaola Gil
Global Education Intern at BENEFIT COSMETICS, LVMHGlobal Education Intern at BENEFIT COSMETICS, LVMH