Alyssa Fewtrell

• Use of Excel, Esker, SAP and C4C.
• Processing customer orders, customer credits/claims, export orders, answering customer query's.
• My quality results year to date:

Order quality - 99.35%

Claim quality - 99.86%

Call quality - 92.50%

Email quality - 95.80%

• Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
• Managed order processing, ensuring accuracy in product selection and delivery schedules.
• Developed rapport with customers and account managers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Phone skills
• Organizing property keys to be in correct offices for trades people
• Greeting everyone into our building
• Making meet and greet packs for new tenants
• Arranging meetings for all of property managers
• Data entry
• Microsoft systems experience

• Phone skills
• Processing credits
• Raising invoices
• Project managing jobs from first enquiry to the product arriving to the customer
• Phone skills
• Data entry
• M3 experience
• Excel experience

• Engaging with customers
• Ambition to sell
• Phone skills
• Putting stock away
• Merchandising product
• Understanding the products I’m selling
• Computer skills
• Communication skills

• Processing customers purchases efficiently
• Communication skills
• Ambition to sell
• Phone skills
• Putting stock away, both on the store floor and in stock room
• Understanding of the products I’m selling to customers
• Process and complete transfers
• Moving stock within store and put into flow
• Helping with promo set up
• Keeping up with store maintenance

• Customer service
• Clean and maintain animal cages (bird cages and fish tanks)
• Restocking shelves
• Serving and assisting customers
• Processing retail sales and using the till
• General cleaning of shop premises