Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Alyssa Hulme

Occupational Therapist,Auckland

Summary

Occupational Therapist/Practitioner with a background in crisis management and holistic, evidence-based therapy approaches. Demonstrated experience in case management and personalised treatment planning, empowering youth and adults to reach their goals. Advocates for diverse client populations through attentive communication and tailored interventions. Aims to enhance whaiora resilience and overall well-being through a range of therapeutic strategies. Goals to complete further study in Mental Health and Addictions at AUT via the NESP program.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Practitioner

Odyssey House
New Windsor, Auckland
11.2024 - Current
  • Identified treatment goals with whaiora.
  • Identified problem areas impacting whaiora's ability to successfully complete treatment.
  • Maintained accurate documentation of whaiora progress through the electronic medical records system, HCC.
  • Worked closely with drug court staff in designing treatment plans specific to whaiora needs.
  • Assisted whaiora in identifying early warning signs to prevent further decline or crises.
  • Worked with whaiora to design tailored safety plans.
  • Incorporated evidence-based practices into sessions, such as cognitive-behavioral therapy and motivational interviewing.

Executive Assistant

Hapū Ora NZ Limited
Takapuna
02.2023 - 11.2024
  • Managed executive schedules and travel, ensuring seamless operations.
  • Scheduled appointments for executives with external parties, including Oranga Tamariki.
  • Assisted in organising conferences, seminars and other events.
  • Prepared and distributed executive communications effectively.
  • Assisted in creating presentations and meeting materials.
  • Took detailed notes in meetings and disseminated information afterward.

Youth Worker Kaitiaki

Hapū Ora NZ Limited
Manurewa
10.2022 - 06.2024
  • Provided 24-hour community care for youth in the justice system and Oranga Tamariki.
  • Conducted group sessions on topics such as substance abuse prevention and healthy relationships.
  • Provided crisis intervention services, including de-escalation techniques, to ensure safety for all involved.
  • Monitored activities and maintained a safe living and learning environment.
  • Encouraged positive behaviours through role modelling, mentorship, and reward systems.
  • Collaborated with families, schools, mental health providers, probation officers and other stakeholders regarding their progress and well-being.

Service Desk Administrator

Bunnings Warehouse
Glenfield
01.2019 - 10.2022
  • Managed returns and refunds, enhancing customer satisfaction, and service efficiency.
  • Coordinated vehicle and tool rentals.
  • Oversaw click-and-collect order processing, ensuring timely and accurate deliveries.
  • Responded promptly to telephone calls, emails, and from customers seeking help.
  • Demonstrated strong problem-solving and de-escalation skills with dissatisfied customers effectively.
  • Operated a variety of machinery and tools safely and efficiently.

Primary School Netball Coach

Milford Primary School
Milford
  • Led netball training sessions, fostering teamwork and skill development.
  • Achieved notable wins in inter-school competitions.
  • Conducted exercise drills to improve skills and strength of each player.
  • Planned special events such as award ceremonies or end-of-season celebrations.
  • Motivated my team by providing positive reinforcement throughout their netball journey.

Retail Assistant

Rodney Wayne - Shampoo 'n' Things
Takapuna
  • Maintained cleanliness and organisation of store shelves and displays.
  • Handled returns and exchanges according to company policies.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Retail Assistant

T&T Childrenswear
Albany
  • Maintained cleanliness and organisation of store shelves and displays.
  • Handled returns and exchanges.
  • Performed regular inventory checks to ensure accurate stock control.
  • Greeted customers.
  • Resolved customer complaints to boost service and satisfaction, and escalated higher-level issues to the supervisor.
  • Answered phones promptly and directed calls appropriately.

Education

Bachelor of Health Science Occupational Therapy -

Auckland University of Technology
Akoranga
12.2024

International Baccalaureate -

Rangitoto College
Mairangi Bay
11-2017

Skills

  • Crisis Management
  • Comprehensive Therapy Approaches
  • Strong Interpersonal and Attentive Communication
  • Resilient in Dynamic Environments
  • Case management
  • Whaiora Advocacy
  • Team collaboration
  • De-Escalation Techniques

Affiliations

  • Manaaki House, Panmure (Community Mental Health Services)
  • Wairau Valley Special School (Pediatrics)
  • Life Homes Orewa (Residential Living Adults with Intellectual Disabilities)
  • Waitakere Hospital EDARS Team (Community Stroke Rehabilitation Older Adults)
  • Odyssey House (Alcohol and Other Drug Residential Rehabilitation)

Certification

  • BLS Certificate
  • Full Drivers License

References

References available upon request.

Timeline

Practitioner

Odyssey House
11.2024 - Current

Executive Assistant

Hapū Ora NZ Limited
02.2023 - 11.2024

Youth Worker Kaitiaki

Hapū Ora NZ Limited
10.2022 - 06.2024

Service Desk Administrator

Bunnings Warehouse
01.2019 - 10.2022

Primary School Netball Coach

Milford Primary School

Retail Assistant

Rodney Wayne - Shampoo 'n' Things

Retail Assistant

T&T Childrenswear

Bachelor of Health Science Occupational Therapy -

Auckland University of Technology

International Baccalaureate -

Rangitoto College

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