Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Kemp

Whangarei,NTL

Summary

I describe myself as a very out going person who is social and thrives in social environments. I am responsible, reliable, determined, caring & respectful. I am able to work under pressure and multi task. I always thrive to put my best foot forward in everything I do, I am a team player and always keen to learn something new.

I hope to go into the police force within the coming years as an end career goal.

Whilst working at McDonalds my duties included, customer service, food handling, cash handling and general cleaning.

I enjoyed working at McDonald's I feel I grew as a person and built strong friendships with colleagues. I also learned how to deal with customer conversation and resolve any issues or concerns.

Whilst working at Stirling Sports my duties included, customer service, sales, stock, cash handling, opening/ closing of the store, assigning tasks for employees to do, assigning lunch breaks, invoicing, stock take and other light admin duties.

My time at Stirling Sports was enjoyable, and was my first taste of

"adulthood" as it was my first full time job. Working at Stirling Sports has definitely helped shape me into the person I am today. As you can see I was given a lot of opportunities working for Stirling Sports starting as a summer casual and ending up as assistant manager.

During my time at kōwhai dental I learnt a great deal and really enjoyed my job. I grew strong relationships with my fellow colleagues in all areas of the practice in a very short time of being employed by kōwhai dental. I enjoyed the fast pace work, the interactions with patients each day. My duties as a receptionist at kōwhai included, Answering phone calls, responding to emails, booking appointments, transferring patient records and other documents, submitting ACC paperwork, dealing with patient complaints or/and complaints, money handling, checking patients both in and out and light cleaning duties.

Overview

4
4
years of professional experience

Work History

Receptionist

Kōwhai Dental
05.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Assistant Manager

Stirling Sports
11.2022 - 02.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Full Time Salesman

Stirling Sports
03.2022 - 11.2022
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Upheld high standards of customer service by promoting and upselling new products and services.

Casual Salesman

Stirling Sports
02.2022 - 03.2022
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
  • Upheld high standards of customer service by promoting and upselling new products and services.

Crew Member

McDonald’s
Whangarei, NTL
02.2021 - 02.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

NCEA Level 1 & 2 -

Kamo High School
Whangarei, NTL
11.2021

Skills

    -Effective Multi-Tasking

    -Consistent Reliability

    - Responsible

    - Customer service

    -Effective Communication Skills

    -Enthusiastic Demeanor

    -Resilient Mindset

    -Collaborative Team Member

    -Enthusiastic Approach

Timeline

Receptionist

Kōwhai Dental
05.2024 - Current

Assistant Manager

Stirling Sports
11.2022 - 02.2024

Full Time Salesman

Stirling Sports
03.2022 - 11.2022

Casual Salesman

Stirling Sports
02.2022 - 03.2022

Crew Member

McDonald’s
02.2021 - 02.2022

NCEA Level 1 & 2 -

Kamo High School
Alyssa Kemp