Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Lau

Auckland,Auckland

Summary

Currently, I am a full time student studying commerce in University of Auckland and i am also a part of the student committee club in the university, which gives me lots of experience in customers services and communication skills. I have three years experience in retail and customers role. I am a hard-working and a fast learner who take pride in customers satisfactions and able to solve customer complaints and queries smoothly.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

LEGO
12.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Public Relations Officer

ESA School Club
06.2023 - Current
  • Produced and distributed internal and external communications.
  • Gathered information on customer opinions and adjusted plans to capitalize on current trends.
  • Assisted with marketing strategy development to increase public awareness and customer engagement.
  • Executed social media plans to create cohesive online presence.

Casual Brand Ambassador

The Luminary Group
08.2022 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.

Restaurant Waiter

Sky City
04.2023 - 12.2023
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Cashier

Japan Supermarke
11.2018 - 12.2018
  • Operated register system to process new purchases, item returns and merchandise exchanges.

Education

Bachelor of Commerce - Marketing And Business Analytics

University of Auckland
Auckland, NZ
10.2025

Skills

  • Fluency in Chinese and Cantonese
  • Easy-going
  • Dependable and Responsible
  • Interpersonal Communication

Timeline

Retail Sales Associate

LEGO
12.2023 - Current

Public Relations Officer

ESA School Club
06.2023 - Current

Restaurant Waiter

Sky City
04.2023 - 12.2023

Casual Brand Ambassador

The Luminary Group
08.2022 - Current

Cashier

Japan Supermarke
11.2018 - 12.2018

Bachelor of Commerce - Marketing And Business Analytics

University of Auckland
Alyssa Lau