Alyssa McIntee
Bell Block
Summary
I am an experienced Team Leader with a wide variety of skills and talents that make me a valuable employee in any area. I am a people person and have a passion for delivering friendly and helpful customer service. I am easily adaptable to new environments and love to work hard and learn new skills. I am a great coworker and strive to make the work environment both productive and enjoyable each day. I have earnt a role as a team leader in my industry due to hardwork and dedication.
Overview
4
4
years of professional experience
2027
2027
years of post-secondary education
Work History
Food and Beverage Team Leader
Novotel
New Plymouth
11.2024 - Current
- Trained staff on service standards and menu knowledge.
- Ensured compliance with health and safety regulations in food handling.
- Provided guidance and coaching to staff members in order to develop their skillsets.
- Supervised daily operations of food and beverage service team.
- Performed opening restaurant duties - these included setting up the breakfast buffet, posting breakfast orders and serving early air crew breakfast/coffee.
- Performed closing duties, including cleaning and preparing the restaurant for dinner service.
- Collaborated well with coworkers, always friendly and helpful in team environments.
- Maintained cleanliness and organization of the dining area, counters, and bar space.
- Worked quickly and calmly under pressure.
- Responded quickly to customer complaints or special requests in a professional manner.
- Cleared tables efficiently, ensuring the cleanliness of the restaurant.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Took customer orders accurately and provided menu recommendations when requested.
Baker / Store Assistant / Barista
Foursquare
Fitzroy
11.2023 - 11.2024
- In this Role I had many responsibilities and duties. I would bake a number of pies, breads and other sweet goods such as cookies and banana bread.
- I would also prepare chicken and chips. I would be responsible for brining the chicken, then coating and deep frying the chicken as well as the chips.
- I was also a trained barista and can make different coffees up to a high standard.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Followed food safety guidelines while preparing all food items.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
- Processed customer payments using cash register and credit card machines.
Store Assistant
TANK
Centre City
02.2023 - 11.2023
- Here, I would serve customers at the till as well as learnt how to help customers operate the self service machines.
- I would prepare all the different smoothies, juices, salads and wraps in a very efficient manner.
- I learnt how to prep different fruits, vegetables and meats that were used in the products we sold.
- I learnt how to work and cope well in a very busy shop at peak times.
- I would open and close the store to a high standard. I learnt the duties for both practices and did them most days.
Front of House Employee
Noodle Canteen
Town
06.2022 - 02.2023
- Here, I would serve customers at the till and processed their orders without issue.
- I would also operate the deep fryers to cook chicken for specific dishes.
- I would prepare the bowls of meat and vegetables for each dish, then I would give them to the chefs for them to cook.
- I would take over the phone orders and I learnt how to operate uber eats delivery service and would help prepare those orders too.
- Assisted with training new front of house employees on procedures and policies.
Education
Certificate - Animal Care
Southern Institute of Technology
Invercargill, NZHigh School Diploma -
Hawera High School
Hawera, Hawera 01.2016 - 11.2020
Skills
- Customer Service
- Staff Training
- Interpersonal Skills
- Front of House Operations
- Effective Communication
- Positive Attitude
- Food Preparation
Affiliations
- When I am not working I enjoy spending time with my family, taking my dog out or reading.
Contact
0212587832
Education and Training
LCQ
References
References available upon request.
Timeline
Food and Beverage Team Leader
Novotel
11.2024 - Current
Baker / Store Assistant / Barista
Foursquare
11.2023 - 11.2024
Store Assistant
TANK
02.2023 - 11.2023
Front of House Employee
Noodle Canteen
06.2022 - 02.2023
High School Diploma -
Hawera High School
01.2016 - 11.2020
Certificate - Animal Care
Southern Institute of Technology