Alyssa Smith
Auckland,AUK
Summary
Experienced with passenger service and safety protocols, ensuring seamless flight experience. Utilizes effective communication and conflict resolution skills to address passenger needs and enhance satisfaction. Track record of maintaining composure and efficiency in dynamic environments, contributing to overall team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Jetconnect Qantas
06.2024 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
Flight Attendant
Air Chatham's
02.2023 - 06.2024
- Ensured safety and comfort of customers onboard aircraft
- Managing an Entire Cabin alone with passenger's every flight on the SAAB340
- Following all procedures and keeping it professional
- Trained and Rated on Aircrafts SAAB340 And ATR72
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order
- Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Answered passenger questions and provided solutions to issues arising during flights
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service
- Relayed updates and information to passengers after confirming key details with the pilot
- Performed pre-flight cabin checks to maintain operational safety equipment
- Demonstrated knowledge of aircraft safety features and emergency equipment
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Lounge Supervisor
Qantas
05.2022 - 02.2023
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
- Disciplined and motivated staff to achieve challenging objectives in the airport environment
- Monitored guests and enforced rules, maintaining safety for visitors and staff
- Delivered information and details of interest about facility to visitors
- Greeting passengers with a meaningful matter, getting to know regular passengers and getting to know many different cultures and their stories
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
Store Host
Mecca
11.2021 - 04.2022
- Demonstrated and explained use of different beauty products to educate customers
- Assessed customer skin tone and complexion to determine appropriate products and materials to use
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client
- Handled busy schedules and stayed on top of key deadlines
- Discussed procedures and treatment options with clients
- Monitored incoming and outgoing guests for signs of suspicious behaviour
- Built customer loyalty and retention by delivering excellent shopping experiences
Crew Member
McDonald's
08.2020 - 10.2021
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Provided excellent customer service by greeting customers and meeting quality expectations
- Assisted other team members to achieve goals
- Keep the food preparation area, equipment, and utensils clean and sanitary
- Trained new team members on procedures, customer service, and sales techniques
Restaurant Waiter
Pokeno Motel
06.2019 - 06.2020
- Answered customers' questions, recommended items, and recorded order information
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Cultivated warm relationships with regular customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Part Time Job During School
Daycare Assistant
Educare Early Learning Centre
03.2019 - 04.2019
- Used patience, skill and various behavior modification techniques to maintain order and safety
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Provided lunchtime assistance to monitor children, assist with eating and serve food
- Year 11 School working experience for One Month
Education
NCEA LEVEL 1 AND 2 -
Onewhero Area School
Skills
- Safety Procedures
- Aviation Regulations
- Emergency Situations Management
- Food and Beverage Service
- Collaborative Environments
- Training and Development
- Company Culture and Values
- Safety Standards
- Relationship Management
- Customer Service and Assistance
- Presenting Solutions
- Customer assistance
- Reliability and punctuality
- Cultural sensitivity
- Safety awareness
- Employee interaction
Certification
First Aid Certificate LEVEL 2, 03/02/25
Timeline
Cabin Crew Member
Jetconnect Qantas
06.2024 - Current
Flight Attendant
Air Chatham's
02.2023 - 06.2024
Lounge Supervisor
Qantas
05.2022 - 02.2023
Store Host
Mecca
11.2021 - 04.2022
Crew Member
McDonald's
08.2020 - 10.2021
Restaurant Waiter
Pokeno Motel
06.2019 - 06.2020
Daycare Assistant
Educare Early Learning Centre
03.2019 - 04.2019
NCEA LEVEL 1 AND 2 -
Onewhero Area School
Similar Profiles
Hana AramHana Aram
Cabin Crew at Jetconnect/QantasCabin Crew at Jetconnect/Qantas
Kim SimbanegaviKim Simbanegavi
Cabin Crew at Jetconnect QantasCabin Crew at Jetconnect Qantas
GRACE EADEGRACE EADE
Business Class Flight Attendant at Jetconnect-QantasBusiness Class Flight Attendant at Jetconnect-Qantas