Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alyssia McLaren

Auckland,AUK

Summary

I am a hard-working, highly organised employee with outstanding telephone, scheduling and documentation skills. A totally reliable and competent professional with exceptional customer service skills who is adaptable to working in a team environment or autonomously. Having taken an absence for the past 2.5 years to focus on raising our son, I am now ready and excited to return to the workplace and am enthusiastic about new opportunities.

Overview

14
14
years of professional experience

Work History

Office Administrator

Barfoot & Thompson
Meadowlands , Auckland
09.2015 - 09.2021
  • Winner of the Barfoot & Thompson Awards 2020 - Excellence in Customer Service, Frontline.
  • Closely worked alongside the branch manager to assist in an array of tasks and requests
  • Maintained customer confidence and protected operations by keeping information confidential. Dealings with large sums of money and confidential material.
  • Organised weekly staff meetings, ensuring agendas were distributed. Organized branch outings and activities.
  • Monitored office equipment maintenance contracts, ensuring all equipment is serviced regularly according to manufacturer's guidelines and HR compliance.
  • Performed clerical duties such as photocopying, faxing, and scanning documents, ensuring the team had necessary documents available to them at all times.
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
  • Composed and designed marketing material, such as flyers, trifolds, and signboards.
  • Organized and maintained filing systems, including electronic databases and records.
  • Coordinated and managed daily administrative operations of the office, including the management and delegation of work to two junior administrators. Interacted professionally with customers and inside personnel, answering questions, and providing overall assistance.
  • Processed invoices, financial documents, contracts, deposit, and settlement statements on a timely basis according to established procedures.
  • Reviewed completed work to verify consistency, quality, and conformance in relation to AML, S&P agreements, listing agreements, marketing material, ensuring compliance with applicable laws.
  • Provided leadership, insight, mentoring, and training for other administrators in the company.
  • Completed and settled end-of-month and end-of-year reports to ensure balanced accounts within the branch and prompt payments of commissions to the branch agents.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing. Processed internal payroll for the branch staff.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Liaised with and created positive relationships with external suppliers.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed. Compose correspondence such as letters, emails, memos, reports, and other documents as required by the role and by the branch manager.
  • Collaborated with administrative support and head office support to establish improvements and changes to our in-house systems. I was selected to take part in meetings with HO and external vendors to provide insight and feedback from an administrative role.
  • Along with management, I interviewed prospective employees and provided input to management on hiring decisions.

Office Manager

Endeavour Property Services
Pakuranga, Auckland
01.2013 - 09.2015
  • Oversee daily office operations for a staff of 4 employees.
  • Coordinated meetings and travel arrangements.
  • Customer service - responded to customer inquiries and concerns via phone or email in a professional manner. Secured and scheduled bookings.
  • Organized company events, including holiday parties and team building activities.
  • Coded and entered daily invoices with in-house accounting software.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Manage database.
  • Prepare weekly reports.
  • Answered phone calls, responded to emails, routed mail, and deliveries.
  • Maintained filing system for records, correspondence and other documents.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Office Administrator / Personal Assistant

The Car Cleaning Company
Manukau, Auckland
09.2012 - 01.2014
  • Answered a high volume of phone calls and email inquiries.
  • Organized and attended meetings, including compiling all documents and reports ahead of time.
  • Filed paperwork and organized computer-based information.
  • Maintained appropriate filing of personal and professional documentation.
  • Developed professional relationships with reliable vendors.
  • Managed and reviewed filing and office systems.
  • Executed basic banking and bookkeeping tasks.

2IC Manager / Store Manager

Sunglass Hut
Sylvia Park, Auckland
09.2011 - 09.2012
  • Customer Service.
  • Sales - meeting weekly targets.
  • Cashiering.
  • Merchandising - store displays.
  • Developing strong customer relationships for repeat business.

Nanny

Mr & Mrs Godwin
St Heliers, Auckland
08.2011 - 12.2011
  • Arrange social interactive outings for a toddler.
  • Prepare meals.
  • Teaching reading, writing, and drawing skills.

Office Assistant

H2GO Aqua Man
Papamoa, Bay of Plenty
12.2010 - 08.2011
  • Customer Service.
  • Reception skills - answering incoming calls and emails, booking appointments.
  • General office duties.

Retail Sales 2IC

Diva Accessories
Botany, Auckland
09.2009 - 12.2010
  • Customer Service - actioning and resolving queries.
  • Sales - meeting weekly targets.
  • Cashiering.
  • Merchandising - store displays.
  • Organizing, directing, and supervising a team.

Beauty Advisor Manager

Revlon Cosmetics
Botany, Auckland
02.2008 - 09.2009
  • Customer Service - building strong customer relations.
  • Beauty Makeovers.
  • Merchandising - product displays.
  • Sales - up-selling.
  • Cashiering.

Retail Sales Assistant

Cue Clothing
Botany, Auckland
09.2007 - 11.2008
  • Customer service: building strong customer relations.
  • Merchandising - store displays.
  • Sales - up-selling and meeting weekly targets.
  • Cashiering.

Education

McLeans College
Auckland
01.2007

Skills

  • Attention to detail
  • Account reconciliation
  • Accounting familiarity
  • Payroll
  • Invoice processing
  • Professional phone etiquette
  • Articulate and well-spoken
  • Database and document management
  • Excellent communication skills
  • Customer service-oriented
  • Works well under pressure
  • Merchandising
  • Administrative support
  • Small event coordination
  • Staff Management
  • Scheduling
  • Office Administration & management
  • Time Management & prioritisation
  • Staff training and development
  • Retail sales
  • Upselling techniques

References

References are available upon request

Timeline

Office Administrator

Barfoot & Thompson
09.2015 - 09.2021

Office Manager

Endeavour Property Services
01.2013 - 09.2015

Office Administrator / Personal Assistant

The Car Cleaning Company
09.2012 - 01.2014

2IC Manager / Store Manager

Sunglass Hut
09.2011 - 09.2012

Nanny

Mr & Mrs Godwin
08.2011 - 12.2011

Office Assistant

H2GO Aqua Man
12.2010 - 08.2011

Retail Sales 2IC

Diva Accessories
09.2009 - 12.2010

Beauty Advisor Manager

Revlon Cosmetics
02.2008 - 09.2009

Retail Sales Assistant

Cue Clothing
09.2007 - 11.2008

McLeans College

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Alyssia McLaren