Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Amaia Heke-Morris 09/05/2002

Amaia Heke-Morris 09/05/2002

North New Brighton,New Zealand

Summary

As of July 1st, 2025, I have successfully completed my double major in Māori and Indigenous Studies, and Human Services Studies at the University of Canterbury, and am now looking to pursue my dreams in maritime tourism and hospitality. With over four years of hands-on experience in fast-paced hospitality and customer service roles, I’m now seeking opportunities that align with my true passion: the outdoors. Now that I have gained so much love for hospitality and completed my studies I am looking for work particularly in marine tourism, cruise, and travel industries. I bring a strong, adaptable work ethic, and a positive, team-oriented attitude to every environment I work in.. My hospitality background includes FOH and BOH responsibilities, food prep, barista skills, and leadership during busy service periods. I thrive in new settings, love working with people from all walks of life, and am eager to bring my energy, reliability, and customer-first mindset to the global hospitality scene.

Overview

7
7
years of professional experience

Work History

All-Rounder

Saturdays Café
Christchurch
04.2023 - 12.2024
  • Managed full FOH service including running the floor and customer care
  • Assisted BOH team with food prep and cleaning duties
  • Built rapport with regulars and contributed to 5-star online reviews

FOH/BOH All-Rounder

Black Betty Café
Christchurch
02.2022 - 10.2022
  • Worked both FOH and BOH in a fast-paced café setting
  • Provided table service, food running, and barista support

All-Rounder / Shift Leader

Hawker and Roll
Christchurch
02.2021 - 11.2021
  • FOH and BOH service in a busy casual dining environment
  • Took responsibility for restaurant setup, prep, and closing
  • Occasionally managed staff during evening shifts

Waitress / Kitchen Hand (Seasonal)

Serenity Café
Whangārei
11.2019 - 01.2021
  • Delivered friendly full-time FOH service during summer periods
  • Assisted in high-speed kitchen operations and cleaning duties

Team Member

Pizza Hut Shirley
Christchurch
05.2020 - 12.2020
  • Managed order systems, food prep, packaging, and customer liaison

Food Prep / FOH / BOH

New York Deli
Christchurch CBD
02.2020 - 05.2020
  • Prepared fresh food in multiple stations of the kitchen
  • Delivered knowledgeable, engaging customer service at the counter

Cashier

PAK’nSAVE
Whangārei
01.2018 - 10.2019
  • Provided consistent, friendly service at the checkout
  • Developed confidence in handling cash, cards, and customer complaints

Education

Bachelor of Arts - Māori And Indigenous Studies, Human Services

University of Canterbury
Christchurch
07.2025

NCEA Level 3 -

Whangārei Girls’ High School
Whangarei, NZ

Hospitality Qualifications (Level 3) -

Whangarei Girls High School
Whangarei, NZ

Skills

  • High-level customer service and communication
  • Comfortable in fast-paced, multicultural environments
  • FOH/BOH experience, including barista work and food prep
  • Quick to adapt, learn, and lead when needed
  • Strong hygiene and safety awareness, food safety trained
  • Outdoor enthusiast with strong physical stamina and resilience
  • Calm under pressure, and a natural problem solver
  • Practical and textbook-savvy
  • Friendly social butterfly with the biggest heart
  • Multicultural and cross-culturally skilled

References

  • Eddy Yul & Winnie Chan, Owners, Saturdays Café, 027 513 0855 / 03 382 0266, info@saturdayscafe.co.nz
  • Alisha Parata, Manager, Black Betty & Bunsen Café, 020 4106 5148, manager@blackbetty.co.nz
  • Chelsea Neame, Assistant Manager, Black Betty Café, 027 811 2000, cgneame@yahoo.com
  • Angela Doherty, Owner, Serenity Café, Whangārei, 027 502 5908 / 022 318 6041, info@serenitycafe.co.nz
  • Jingbo Xue, New York Deli, Christchurch CBD, 021 115 0016
  • Nikki Kinear, Hospitality Instructor, Whangārei Girls’ High School, 021 533 611, nikkikinear@my.wghs.school.nz

Timeline

All-Rounder

Saturdays Café
04.2023 - 12.2024

FOH/BOH All-Rounder

Black Betty Café
02.2022 - 10.2022

All-Rounder / Shift Leader

Hawker and Roll
02.2021 - 11.2021

Team Member

Pizza Hut Shirley
05.2020 - 12.2020

Food Prep / FOH / BOH

New York Deli
02.2020 - 05.2020

Waitress / Kitchen Hand (Seasonal)

Serenity Café
11.2019 - 01.2021

Cashier

PAK’nSAVE
01.2018 - 10.2019

Bachelor of Arts - Māori And Indigenous Studies, Human Services

University of Canterbury

NCEA Level 3 -

Whangārei Girls’ High School

Hospitality Qualifications (Level 3) -

Whangarei Girls High School
Amaia Heke-Morris 09/05/2002