AMAL BIJU ERALIL
HAMILTON
Summary
Developed critical skills in fast-paced retail environment, focusing on customer service, inventory management, and product quality. Leveraging these skills to transition into new field, adaptable and committed to continuous learning and improvement. Ready to bring strong work ethic and dedication to excellence to new, challenging role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Produce Assistant
Pack N Save
12.2024 - Current
- Maintained a clean and organized produce department, ensuring compliance with health and safety regulations.
- Demonstrated strong attention to detail when inspecting incoming shipments for quality control purposes, ensuring only the freshest produce reached store shelves.
- Provided valuable input during staff meetings, offering suggestions for improving department efficiency and overall store performance.
- Improved overall appearance of produce department with proper trimming, watering, and care of fresh items, attracting more customers to the section.
- Assisted with training new team members, sharing best practices and helping them acclimate to a fast-paced work environment.
- Streamlined restocking process by creating an efficient system for unloading deliveries and organizing backroom storage areas.
- Worked closely with management to ensure adherence to company policies and procedures, maintaining a professional and positive atmosphere within the produce department.
Operation & Sales Coordinator
Radiant Cash Management Service Pvt Ltd
03.2023 - 11.2024
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Coordinated product demonstrations to showcase key features for sales prospects.
Customs Coordinator
Dnata Logistics
08.2021 - 02.2023
- Managed Customs audits, resulting in minimal fines and penalties for noncompliance.
- Optimized internal processes by implementing new software tools for tracking shipments and monitoring compliance.
- Supported company growth by efficiently scaling customs operations to handle increasing shipment volumes.
- Developed strong relationships with customs brokers to facilitate smooth processing of shipments.
- Assigned HS code and create import / export code as required
- Coordinate complex breakbulk shipments , optimizing cargo handling and delivery timelines to enhance client satisfaction and operational efficiency .
- Reduced shipment delays by proactively addressing potential compliance issues.
Logistics Coordinator
DHL Global Forwarding
10.2019 - 07.2021
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Coordinated cross-functional teams to address logistical challenges, fostering a culture of collaboration and problemsolving.
- Collaborated with internal teams to identify areas of potential improvement in logistics processes, implementing changes that resulted in increased efficiency and cost savings.
Airport Customer Service Agent
Emirates Airlines
02.2017 - 06.2019
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Enhanced customer satisfaction by providing timely and accurate flight information.
Education
MBA - Logistics And Supply Chain Management
Bharatiar University
India 05-2016
Bachelor of Arts - Computer Application
Bharatiar University
India 05-2014
Skills
- Customer engagement
- Cleaning procedures
- Labeling accuracy
- Problem-solving
- Decision making
- Customer service
- Time management
- Packaging and labeling
- Maintaining workplace safety
Certification
DGR CAT - 6 Operators & ground handling agent - 2018 &
DGR CAT - 9 Passenger Handling Staff - 2017
Languages
English
Native or Bilingual
Timeline
Produce Assistant
Pack N Save
12.2024 - Current
Operation & Sales Coordinator
Radiant Cash Management Service Pvt Ltd
03.2023 - 11.2024
Customs Coordinator
Dnata Logistics
08.2021 - 02.2023
Logistics Coordinator
DHL Global Forwarding
10.2019 - 07.2021
Airport Customer Service Agent
Emirates Airlines
02.2017 - 06.2019
MBA - Logistics And Supply Chain Management
Bharatiar University
Bachelor of Arts - Computer Application
Bharatiar University
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