Aman Dhiman
Auckland ,AUK
Summary
Dynamic Retail Operations Manager with a proven track record at Bridgestone NZ LTD, skilled in sales strategy and staff recruitment. Enhanced customer satisfaction and reduced turnover by fostering a positive work environment. Achieved significant sales growth through targeted initiatives and effective performance evaluations, driving team success and operational excellence.
Overview
21
21
years of professional experience
Work History
Retail Operations Manager, Auckland North
Bridgestone NZ LTD
06.2022 - Current
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Reviewed store sale numbers, cost of inventory, operational expenses
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Contributed to leadership team for implementing company policies and procedures.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support to staff members.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Boosted overall sales performance by identifying opportunities for improvement and implementing targeted sales strategies.
Area Manager, North
Bridgestone NZ LTD
01.2020 - 05.2022
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
- Developed and implemented strategies to improve customer service and increase sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Area Manager, Mid-Island
Bridgestone NZ LTD
10.2018 - 12.2019
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Area Manager, Northern
Bridgestone NZ LTD
12.2014 - 09.2018
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Resolved conflicts promptly to promote positive environment for customers.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
Branch Manager, TTSL Papatoetoe
Tonys Tyre Service LTD
08.2014 - 12.2014
Branch Manager, TTSL Lower Hutt
Tonys Tyre Service
06.2012 - 07.2014
Branch Manager, TTSL Porirua
Tonys Tyre Service
01.2008 - 05.2012
Branch Manager, TTSL Petone
Tonys Tyre Service LTD
01.2007 - 12.2007
Assistant Manager, TTSL Lower Hutt
Tonys Tyre Service
01.2005 - 12.2006
Service Technician, TTSL Lower Hutt
Tonys Tyre Service LTD
01.2004 - 12.2004
Education
NZ Diploma in Business - Business
WELTEC, Petone
Petone12-2003
Skills
- Stock management
- Performance evaluation
- Conflict resolution
- Staff recruitment
- Store operations
- Health and safety
- Staff motivation
- Sales analysis
- Problem-solving
- Time management
- Excellent communication
- Sales strategy
- Customer service
Timeline
Retail Operations Manager, Auckland North
Bridgestone NZ LTD
06.2022 - Current
Area Manager, North
Bridgestone NZ LTD
01.2020 - 05.2022
Area Manager, Mid-Island
Bridgestone NZ LTD
10.2018 - 12.2019
Area Manager, Northern
Bridgestone NZ LTD
12.2014 - 09.2018
Branch Manager, TTSL Papatoetoe
Tonys Tyre Service LTD
08.2014 - 12.2014
Branch Manager, TTSL Lower Hutt
Tonys Tyre Service
06.2012 - 07.2014
Branch Manager, TTSL Porirua
Tonys Tyre Service
01.2008 - 05.2012
Branch Manager, TTSL Petone
Tonys Tyre Service LTD
01.2007 - 12.2007
Assistant Manager, TTSL Lower Hutt
Tonys Tyre Service
01.2005 - 12.2006
Service Technician, TTSL Lower Hutt
Tonys Tyre Service LTD
01.2004 - 12.2004
NZ Diploma in Business - Business
WELTEC, Petone
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