Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Aman Kaur

Auckland

Summary

Customer Service Agent with extensive experience in customer-facing roles. Delivers first-class customer experiences through positive, professional service. Organised with good multitasking abilities for flexible adaptive desk assistance.

Personable and reliable individual with excellent communication and problem-solving abilities. Understanding of customer satisfaction and adept at handling inquiries and resolving issues. Capable of fostering positive client relationships and contributing to team success.

Overview

8
8
years of professional experience

Work History

Customer Service Agent

Menzies Aviation
05.2023 - Current
  • Provided excellent customer service by promptly addressing customer enquiries and resolving issues or complaints
  • Assist with additional documentation required for international flights
  • Tagged luggage and routed to appropriate location for loading and screening
  • Oversaw ticketing gate and ramp services
  • Performed boarding gate duties in line with airline schedule
  • Ensure compliance with aviation safety and security regulations
  • Use Gate reader and Quick to prepare pre-departure and post-departure reports and passenger manifests
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.

Import & Export Coordinator

Cargo Connect Pecific
12.2016 - 01.2018
  • Liaise and negotiate with overseas agents and global network partners for securing lowest rates and efficient services in line with client’s expectations
  • Plan and track all import and export shipments – Airfreight, Sea Freight (FCL & LCL), Road Freight and Distribution
  • Send clear routing orders to overseas agents for all FOB and CIF shipments
  • Supervise and coordinate the import / export processes for the client’s ensuring compliance with all regulatory procedures
  • Complete daily shipping logs and update the system and reports
  • Attend to all inquiries related to supply and shipping of goods
  • Document and escalate any customer service issues and or shipping /receiving errors
  • Keep accurate records and logs for all ordered, in transit, received, delivered and stored shipments

Education

Advance diploma in international business applied in exporting and importing level 7 (NZQA) -

NCBT

Human Resource Administration and Technology Level 4 -

MIT Manukau
01.2023

Masters in Business administration(MBA) - Human Resource

Institute of Marketing & Management
01.2010

Bachelor in Arts -

S.A Jain college
01.2006

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Customer complaint resolution
  • Active listening
  • Empathetic and genuine
  • Conflict resolution
  • Customer relations
  • Complaint handling
  • Service-oriented self-starter

Accomplishments

  • DELF A1
  • DELF A2 from Alliance Francaise, Chandigarh, India

Languages

English
Professional Working

Timeline

Customer Service Agent

Menzies Aviation
05.2023 - Current

Import & Export Coordinator

Cargo Connect Pecific
12.2016 - 01.2018

Human Resource Administration and Technology Level 4 -

MIT Manukau

Masters in Business administration(MBA) - Human Resource

Institute of Marketing & Management

Bachelor in Arts -

S.A Jain college

Advance diploma in international business applied in exporting and importing level 7 (NZQA) -

NCBT

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Aman Kaur