AMAN LAL
Overview
17
17
years of professional experience
Work History
TEAM LEADER
ANZ
05.2007 - 03.2024
- Strong leadership skills with experience and ability of creating, empowering and leading a high-performing team
- Strong team leadership and management capability and ability to lead change
- Ability to manage own and others workload effectively and to be adaptive to change
- Ability to interpret statutory and regulatory requirements and establish frameworks and solutions for implementation, championing new ideas and ways of working
- Ability to lead and support current policies, practices, and processes to ensure adherence to compliance, health and safety legislation, and other regulatory requirements are met
- Clear communicator fostering collaborative team environment that enables bankers to grow, learn, evolve and utilize their skills while being empowered to make decisions
- Personality to lead and support a positive environment, with high levels of organisational and time management skills in order to effectively lead a team of up to 16 FTE
- Ability to problem solve and use critical thinking to work through issues and identify appropriate solutions
- Strong written and verbal communication skills that are accurate, clear and succinct
- Strong analytical mindset, attention to detail and accuracy, and the ability to apply sound judgement
- Experience in understanding customers' needs and delivering as expected
- Strong skills in complex situation analysis, risk identification and problem solving
- Working collaboratively with various teams within Business and across the wider bank to supporting customers' growth and ongoing success
- Supervised team members to confirm compliance with set procedures and quality requirements
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Built strong relationships with customers through positive attitude and attentive response
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Worked with team to identify areas of improvement and devised solutions based on findings
- Promoted high standards through personal example to help each member understand expected behavior and standards
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
- Mentored and guided employees to foster proper completion of assigned duties
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges
- Experience with leading secured and unsecured lending teams (Home Loan, Personal Loans, Credit Cards, Overdrafts)
- Held Personal Loan and Home Loan CAD.
Education
Accounting And Computer Science
University of South Pacific
Suva, FijiSkills
- Exceptional communication skills
- Stakeholder management
- Strategic planning
- Excellent time management
- Operational Resilience
- Risk focused
- People Management
- Work Planning and Prioritization
- Coaching and Mentoring
- Performance Improvement
- Complex Problem-Solving
- Data Analysis
- Audit reporting
- Project Planning
- Analytical Thinking
- Goal Setting
- Mentoring
- Giving Constructive Feedback
- Influencing skills
- Performance Evaluations
- SMART goals
- Technical Support
- Feedback Delivery
- Key Performance Indicators
- Process Improvement
- Teamwork and Collaboration
References
Available on Request
Timeline
TEAM LEADER
ANZ
05.2007 - 03.2024
Accounting And Computer Science
University of South Pacific