Aman Sabarwal
Experienced Retail Manager
Auckland,AUK
Summary
Initiative leader with the ability to inspire large or small groups of individuals and prioritize tasks and ensure the entire team will focus on delivering the same results. Dedicated to hiring top-notch sales associates and maintaining smooth, efficient, and extraordinarily successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives, Overhauled the obsolete legacy source code of two production applications, resulting in increased customer experience.
Overview
6
6
years of post-secondary education
13
13
years of professional experience
Work History
Base Lead
Spark New Zealand
Kerikeri, NTL
2019.08 - Current
- Facilitating, performance where people are actively going after results, developed team competency - effectively communicating and working with Geo Lead and Market lead.
- Building and leading - supporting and connecting GROWTH MINDSET CULTURE by listening, training, and focusing on growth of people.
- Consistently overachieved sales vs targets for past year and half with year-on-year growth of 21% overall margin and year-on-year 24% growth for accessories margin.
- Keeping store staff fully trained with product knowledge – which maintained conversion rate of customer/sales of 28%, best in Northern Market.
- Deployed Customer Service efficacy plans – which improved customer service scores from 35% to 80% and Customers writing reviews on social media – like Google Reviews and Facebook.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Store Manager
Caltex Service Station
Kawakawa, NTL
2017.07 - 2019.02
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed inventory control, cash control and store opening and closing procedures and acting as main focal point for retailer and Caltex/Z Energy head office.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Achieved best results of store with excellence in Merchandising, Staff product knowledge, maintaining Health and Safety standards consistently and achieved shop audits for more than 90% over year.
Site Leader
Z Energy Ltd
Kaikohe, NTL
2015.03 - 2017.06
- Complied with safe operating practices and assessed operational procedures against best practices.
- Read pump controls and piping configurations, testing calibration and monitoring equipment.
- Awarded with best Site Leader and Best Site Team award for Z – Kaikohe Store in North Island of New Zealand, for year July 2015 to July 2016.
- Consecutively achieved more than 95% of internal audit (Customer first) and (iNPS) customer service results of Z – Kaikohe Store for more than 90% thought year 2015-16.
Store Manager
Crazy Clearance Ltd
Kerikeri, NTL
2013.12 - 2015.03
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecaster customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Territory Manger
Home Direct Ltd
New Plymouth, TKI
2013.02 - 2013.08
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Achieved sales goals, distribution targets and market share through proactive management of territory.
- Consecutively achieved sales target for 4 months with over 100% every week in Home Direct and maintained and expand customer base by 5% every week.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Z Ambassador/Assistant Manager
Z Energy Ltd
Lower Hutt, WGN
2011.09 - 2012.11
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Consistently increased scores on Employee satisfaction of Cluster – Z Stores in lower Hutt, Upper Hut and Masterton within entire nation to 83% from 68%, (FIX 24 hours).
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Customer Service Specialist
Caltex Star Mart
Auckland, AUK
2009.05 - 2011.03
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Made significant contribution to Star Metro as Front line customer representative from last two years and scored 100% in Mystery Shopper Survey for month of Nov/Dec 2010.
Store Manager
Spencer's Grocery Store
Chandigarh, India
2008.04 - 2009.04
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Successfully led team of 10 and increase sales by 10% quarterly, increase which was recognized as highest in region for Financial Year 2008 -2009, thus was awarded as best store in region, and rewarded with Regional Customer service champion called “SITARA.
Team Leader
Novelty Hyundai
Amritsar , India
2004.07 - 2006.02
- Sales super star and champion for the Hyundai – Hatchback segment cars..
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Implemented new marketing initiatives to drive sales and improve overall performance.
- Keeping up to date with sales team performance by tracking and analysis daily sales report.
- Supporting and coordinating with senior management and Vendors to make sure the best promotions/offers can be made by negotiating.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Sold 240 cars, and did the 10 Million in house finance in December of 2005, one of the best achievements by any sales executive in the region, and was awarded with the 10Gram Gold Coin – By Hyundai Motor India Ltd.
Skills
Safety Controls Financial Performance Merchandise Presentation Asset Protection Financial Statements Competitive Pricing Record Keeping Training and mentoring Staff Management Financial operations management Oversee Safety Order management POS systems Friendly and Helpful Policies and Procedures
Education
Leadership Certificate - Organizational Leadership Certificate
JMW Consultants Australia Pty Ltd
Melbourne, Australia 2016.03 - 2016.06
Graduate Certificate - Retail Management
IQ (Service Skills Institute)
Auckland, AUK 2016.05 - 2016.07
Graduate Diploma - International Business
AIS St Helen's
Mt Albert, Auckland 2009.05 - 2010.05
Master's - Computer Application
Punjab Technical University
Punjab, India 2004.09 - 2006.09
Bachelor of Science - IT
Punjab Technical University
Punjab, India 2001.08 - 2004.08
Timeline
Base Lead
Spark New Zealand
2019.08 - Current
Store Manager
Caltex Service Station
2017.07 - 2019.02
Graduate Certificate - Retail Management
IQ (Service Skills Institute)
2016.05 - 2016.07
Leadership Certificate - Organizational Leadership Certificate
JMW Consultants Australia Pty Ltd
2016.03 - 2016.06
Site Leader
Z Energy Ltd
2015.03 - 2017.06
Store Manager
Crazy Clearance Ltd
2013.12 - 2015.03
Territory Manger
Home Direct Ltd
2013.02 - 2013.08
Z Ambassador/Assistant Manager
Z Energy Ltd
2011.09 - 2012.11
Customer Service Specialist
Caltex Star Mart
2009.05 - 2011.03
Graduate Diploma - International Business
AIS St Helen's
2009.05 - 2010.05
Store Manager
Spencer's Grocery Store
2008.04 - 2009.04
Master's - Computer Application
Punjab Technical University
2004.09 - 2006.09
Team Leader
Novelty Hyundai
2004.07 - 2006.02
Bachelor of Science - IT
Punjab Technical University
2001.08 - 2004.08