AMANDA BRAK YON
AUCKLAND,AUK
Summary
Friendly and outgoing, known for creating welcoming environments and ensuring positive guest experiences. Understands importance of excellent customer service and possesses strong communication and multitasking skills. Aims to create memorable experiences that leave lasting impression on guests.
Professional hospitality worker prepared to deliver exceptional guest service and operational excellence. Extensive experience in enhancing customer satisfaction and maintaining smooth and efficient front-of-house environment. Known for strong teamwork and adaptability, ensuring seamless service even during peak times.
Overview
2
2
years of professional experience
Work History
Front of House Staff Member
Whitianga Bakehouse
12.2022 - 02.2025
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
Education
No Degree - Hospitality And Tourism Management
MERCURY BAY AREA SCHOOL
11-2026
Skills
- Guest relations
- Conflict resolution
- Greeting guests
- Cleanliness
- Professional appearance
- Money handling
Accomplishments
- Resolved product issue through consumer testing.
- Redesigned coffee menu for improved readability.
- Memorized ingredients and recipes for 8 specialty drinks.
- Achieved outstanding business by introducing new drinks for the menu.
Languages
Cambodian
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Learning new cooking techniques and expanding my culinary skills
- Documenting and sharing travel experiences
- Getting involved in local advocacy groups to promote positive change in the community
- Music
Timeline
Front of House Staff Member
Whitianga Bakehouse
12.2022 - 02.2025
No Degree - Hospitality And Tourism Management
MERCURY BAY AREA SCHOOL
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