Amanda Clarke

• Complete daily administrative operations of the office.
• Accounts Payable - review and enter invoices into Xero.
• Accounts Receivable
• Code and reconcile Eroad purchases.
• Reconcile bank accounts in Xero.
• Wages - review, approve and process fortnightly wages using the payroll app Smartly for approximately 25 employees.
• Collate and check off end of month invoicing.
• Support the Finance and Operations Managers

Mitchell Corp provides central reservation and digital connectivity solutions to accommodation providers in New Zealand's tourism industry. It owns and operates several leading wholesale and retail brands, such as Golden Chain Accommodation, Mainstay NZ Hotels and Ezibed.com. My role included:

• Providing support for properties on connectivity and availability related issues
• Support and assist with Property Management Systems and Channel Managers
• Liaise and work closely with wholesale partners and agents
• Co-ordinate and set up customers on the GDS, the distribution of rooms worldwide for corporate clients and travel agents
• Contact and cultivate new online customers accounts and build relationships to grow customer base
• Support internal team on IT operations related queries, check and resolve any issues and provide solutions for the team
• Engaged in timely customer communication to resolve issues and identify sales opportunities.

• Manage and organise the Reservations Department
• Assisted customers via phone/email by providing confirmations, answering questions and offering general information.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Verified guest information and payment options ensuring accuracy and completeness.
• Collaborated with all hotel departments to arrange large group hotel bookings for events and conferences
• Coach and provide leadership to staff members in the department
• Managed the updating of websites, creating promotions and specials
• Yield, forecasting and budgeting - ensure successful hotel operations by anticipating and accurately forecasting future events
• Producing and analysing end of month reports

• Loading of FIT, corporate and group reservations using the hotel reservation system Fidelio
• Liaising with wholesale, corporate and conference companies for future bookings
• Managed rooms effectively based on complete and current knowledge of availability and rates.
• Assisted customers via phone and email by providing confirmations, answering questions and offering general information.
• Verified guest information and payment options ensuring accuracy and completeness.
• Coordinated with front desk staff to maintain maximum occupancy.
• General administration tasks including replying to emails, filing and archiving.
• Trained new staff members - completed Train the Trainer Course (May 2005)