Amanda Evans
Hamilton,WKO
Summary
I am a keen, hard working, reliable, punctual, confident and respectful person. I am a bright and receptive person, able to communicate well with people at all levels. I am good at working using my own initiative and I am flexible in my approach to work duties. I have a good sense of humour and a pleasant approach. I have an engaging and pleasant personality combined with background being able to build great building team and customer relationships. I am organised and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Checkout operator
Mitre 10 Mega Tauranga
Tauranga, BOP
01.2010 - 01.2019
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
2IC Frontend
Mitre 10 Mega Tauranga
Tauranga, BOP
01.2010 - 01.2019
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Conducted employee training sessions to educate employees on products and company policies.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
Frontend Supervisor
Mitre 10 Mega Tauranga
Tauranga, BOP
01.2010 - 01.2019
- Submitted reports to senior management to aid in business decision-making and planning.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Researched issues to obtain appropriate answers to customer inquiries.
- Mentored new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
Seasonal worker
Mitre 10 Mega Tauranga
Tauranga, BOP
07.2020 - 01.2021
- Utilized time management skills to balance multiple responsibilities, such as stock handling, customer service, and maintaining store cleanliness.
- Enhanced workplace safety with adherence to established guidelines and procedures for heavy lifting and material handling.
- Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
Cleaner
Maid for a day
01.2009 - 01.2010
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Kitchen hand
Abbeys place childcare
01.2008 - 01.2009
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Grocery assistant
New world Brookfield
Tauranga, BOP
01.2005 - 01.2007
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Bakery assistant
New world Brookfield
Tauranga, BOP
01.2005 - 01.2007
- Maintained clean, organized kitchen to maximize efficiency and quality
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Operated commercial kitchen equipment and tools.
- Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
Education
Diploma in health science - Health Care
Toi Ohomai polytechnic
Tauranga, BOP12.2020
Level 1 – 4 Retail NCEA -
Retail Courses
Tauranga, BOP12.2019
Skills
- Quick Learner
- Strong Work Ethic
- Task Prioritization
- Heavy Lifting
- Dependable and Hardworking
- Technical skills
- Safety Management
- Troubleshooting skills
- Complex Problem-Solving
- Emergency Procedures
References
- Kristy Grey, 075764800, 780, HR-Mitre 10 Mega Tauranga
- Nicola McDermott, 075764800, 777, Seasonal supervisor- Mitre 10 Mega Tauranga
Hobbies and Interests
- Reading books
- Enjoying the outdoors
- Watching movies
Timeline
Seasonal worker
Mitre 10 Mega Tauranga
07.2020 - 01.2021
Checkout operator
Mitre 10 Mega Tauranga
01.2010 - 01.2019
2IC Frontend
Mitre 10 Mega Tauranga
01.2010 - 01.2019
Frontend Supervisor
Mitre 10 Mega Tauranga
01.2010 - 01.2019
Cleaner
Maid for a day
01.2009 - 01.2010
Kitchen hand
Abbeys place childcare
01.2008 - 01.2009
Grocery assistant
New world Brookfield
01.2005 - 01.2007
Bakery assistant
New world Brookfield
01.2005 - 01.2007
Diploma in health science - Health Care
Toi Ohomai polytechnic
Level 1 – 4 Retail NCEA -
Retail Courses