Amanda Jarvis
Summary
Detail-oriented professional with years of experience in administration and customer service within fast-paced environments. Expert in multitasking, time management, and problem-solving, ensuring efficient daily operations and a welcoming atmosphere. Strong communicator with a proactive approach to learning and adapting, excelling both independently and in team settings.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Office Administrator
Paneltech Contractors Ltd
Christchurch
03.2015 - Current
- Performed daily tasks using Xero, MYOB, MYOB Payroll, Payhero, and SimPro to maintain accurate financial records
- Issued and reconciled client invoices and accounts for debtors
- Received and reconciled incoming invoices and accounts for suppliers
- Tracked job hour accumulations to support accurate billing and payroll processes.
- Payroll
- Email Correspondence
- Reception tasks
Claims Consultant
IAG
Christchurch
05.2011 - 08.2013
- Evaluated claims to determine coverage and liability under policy terms.
- Determined liability, compensability, and benefits due on each claim.
- Advised clients on claim processes and required documentation for submissions.
- Provided guidance to customers regarding their coverage options and procedures for filing a claim.
- Coordinated with internal teams to investigate complex claims and gather information.
- Reviewed and analyzed claim files for accuracy and compliance with company standards.
- Reviewed documents such as police reports, bills, invoices, photographs. related to claim processing.
- Negotiated settlements with claimants in accordance with company guidelines.
- Resolved disputes by communicating effectively with clients and stakeholders involved.
- Identified potential fraudulent activity in order to protect the interests of the insurer.
- Collaborated with external partners to streamline claims processing and service delivery.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
Education
Diploma -
Kristen Stewart School Of Makeup
05.2017 - 12.2017
Marian College
Christchurch Skills
- Payroll administration
- Invoice reconciliation
- Client correspondence
- Claims evaluation
- Sound computer literacy and office technology competence
- Good time mangagement and ability to move between different tasks
- Willing to learn new things with the ability to pick things up/adapt quickly
- Ability to work in a team
- Sound literacy, written, numeracy and oral communication skills
- Ability to seek clarification and take direction when required
- Ability to follow directions, with attention to detail
- Active Listener
References
References available upon request.
Timeline
Diploma -
Kristen Stewart School Of Makeup
05.2017 - 12.2017
Office Administrator
Paneltech Contractors Ltd
03.2015 - Current
Claims Consultant
IAG
05.2011 - 08.2013
Marian College