Summary
Overview
Work History
Education
Skills
Music, Outdoors, Travel
Additional Information
Timeline
Generic

Amanda Kuyper

Summary

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 7 years of experience building community and developing social skills through incremental therapeutic techniques.

Overview

31
31
years of professional experience

Work History

Support Worker

Idea Services, NZ
12.2021 - 12.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Administered medication as directed by physician.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.

Duty Manager/Checkout Supervisor

Countdown Feilding
02.2010 - 12.2021
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Caregiver

Woodlands Rest Home Feilding
04.2003 - 08.2008
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Kitchen Hand

Celtic Inn
02.1993 - 10.1997
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Transported food items from storage areas to kitchen for prepping.
  • Followed recipes and chef instructions to prepare food correctly.
  • Labeled and stored all food items correctly and checked expiration dates routinely.

Education

No Degree - Support of The Older Person Residential Care

Ucol
Masterton, NZ
2005

Skills

  • Daily Living Support
  • Life Skills Development
  • Emotional Support
  • Clean Driving Record
  • Mobility Assistance
  • Cleaning and Sanitizing
  • Documentation Abilities
  • Meal Preparation
  • Daily Living Assistance
  • Group Facilitation
  • Emergency Response Training
  • Budget Development
  • Complaint Resolution
  • Time Management
  • Documentation and Reporting
  • Till Counting
  • POS System Operation
  • Shift Scheduling
  • Punctual and Reliable
  • Cash Handling and Management
  • Customer Service

Music, Outdoors, Travel

I enjoy all different genres of music from rock to classical. I enjoy going for walks and being outside to appreciate beautiful scenery. I love travelling with my family.

Additional Information

My husband and I have 4 beautiful children; 3 boys and 1 girl ranging in age from 25yrs to 12yrs. We were both born in New Zealand and have made the big decision to move to Australia with our 2 youngest children Joshua and Emily.

We are very excited about living our best life in such a beautiful country.

Timeline

Support Worker

Idea Services, NZ
12.2021 - 12.2023

Duty Manager/Checkout Supervisor

Countdown Feilding
02.2010 - 12.2021

Caregiver

Woodlands Rest Home Feilding
04.2003 - 08.2008

Kitchen Hand

Celtic Inn
02.1993 - 10.1997

No Degree - Support of The Older Person Residential Care

Ucol

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Amanda Kuyper