Amanda-Leigh Kruger
Auckland,AUK
Summary
Experienced Pharmacist Assistant with expertise in pharmacy operations, corporate administration, receptionist duties, data entry, and construction settings. Skilled in accurate medication dispensing, customer service, and inventory management. Proven ability to build positive relationships with healthcare professionals and clients. Proficient in administrative tasks, scheduling, coordinating office functions, data management, and technology utilization, resulting in streamlined processes and increased productivity. Committed to maintaining regulatory compliance and staying updated on industry trends. Ready to contribute diverse skills and strong work ethic to any team. Seeking opportunities to make a positive impact in healthcare, corporate, and construction settings.
Overview
15
15
years of professional experience
Work History
Receptionist
Hibiscus Coast Dental
Red Beach , Auckland
01.2024 - 01.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Pharmacist Assistant
Kark Pharmacy
Bethal, South Africa
04.2021 - 09.2023
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Prepared medication labels with item name and quantity.
- Restocked shelves and prepared expired drugs for return.
- Communicated effectively with physicians' offices regarding refill requests or changes in medication orders.
- Answered customer questions about prescribed and OTC medications.
- Coordinated patient prescription counseling with pharmacist.
- Maintained patient profiles by recording medication history and other pertinent information.
- Received incoming orders from wholesalers and suppliers.
- Followed strict confidentiality protocols to protect customers' private medical information.
- Monitored and checked expiration dates on drugs in stock.
- Answered telephone inquiries promptly and courteously while providing accurate information about products or services offered at the pharmacy.
- Performed filing, copying, faxing and other clerical tasks.
- Processed medical insurance claims to calculate copayments.
Branch Admin Officer
Ampath Pathology
Trichardt, South Africa
08.2019 - 03.2021
- Oversee and manage the branch's financial transactions, including invoicing, budgeting, and reconciliations
- Ensure accurate record-keeping and compliance with financial regulations
- Handle administrative aspects of employee onboarding, documentation, and leave management
- Coordinate and facilitate effective communication between the branch and clients
- Coordinate with other branches and departments to optimize workflow and resource utilization
- Data Entry and Reporting
- Accurately input data into relevant systems and databases
- Monitor and manage inventory levels for consumables and equipment
- Place orders for necessary supplies, ensuring optimal stock levels are maintained
- Ensure compliance with all relevant regulations and standards in the pathology field
- Maintain and update documentation related to accreditation and licensing requirements
- Coordinate with external vendors for facility-related services and repairs
- Implement and maintain quality control measures for laboratory processes
- Conduct regular audits to ensure adherence to quality standards and protocols
- Facilitate training sessions for branch staff on new procedures, systems, and compliance requirements
- Support continuous learning and development initiatives within the team
HR Administrator
SASOL GroupTech
Secunda, South Africa
01.2018 - 07.2019
- Facilitating orientation programs for new employees
- Ensuring compliance with legal and company policies
- Handling documentation for new hires
- Record training and development
- Identifying training needs within the organization
- Coordinating training programs and workshops
- Monitoring employee development plans
- Managing employee grievances and disputes
- Facilitating communication between management and employees
- Providing feedback to employees and managers
- Ensuring adherence to labour laws and regulations
- Maintaining accurate employee records
- Handling disciplinary actions when necessary
- Benefits Administration
- Managing employee benefits programs
- Administering health insurance, retirement plans, etc
- Resolving benefit-related queries
- Developing and updating HR policies
- Communicating policy changes to employees.
Pharmacist Assistant
Dis-Chem Pharmacy Group
Secunda, South Africa
01.2010 - 11.2017
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Prepared medication labels with item name and quantity.
- Restocked shelves and prepared expired drugs for return.
- Processed medical insurance claims to calculate copayments.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Communicated effectively with physicians' offices regarding refill requests or changes in medication orders.
- Answered customer questions about prescribed and OTC medications.
- Received incoming orders from wholesalers and suppliers.
- Maintained patient profiles by recording medication history and other pertinent information.
- Followed strict confidentiality protocols to protect customers' private medical information.
- Maintained a clean work environment in accordance with safety standards.
- Monitored and checked expiration dates on drugs in stock.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Answered telephone inquiries promptly and courteously while providing accurate information about products or services offered at the pharmacy.
- Participated in continuing education courses relevant to pharmacy assistant duties.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Receptionist and PA
Veritrade Construction
Secunda, South Africa
01.2009 - 01.2010
- Devising and maintaining office systems, including data management and filing
- Occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations
- Screening phone calls, enquiries and requests
- Meeting and greeting visitors at all levels of seniority
- Dealing with incoming email, faxes and post, often corresponding on behalf of the manager
- Carrying out background research and presenting findings
- Producing documents, briefing papers, reports and presentations
- Liaising with clients, suppliers and other staff
- Maintain the general filing system and file all correspondence
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
- Greeted customers and visitors in a professional manner.
- Provided administrative support for the front desk, including filing, photocopying, data entry and faxing documents..
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Maintain an adequate inventory of office supplies
- Respond to public inquiries
- Provide word-processing and secretarial support
Receptionist and PA
Unique Welding Alloys
Evander, South Africa
03.2009 - 12.2009
- Greeted customers and visitors in a professional manner.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
- Assisted with special projects as assigned by supervisor or manager.
- Received deliveries from vendors and couriers and distributed them accordingly.
- Answered incoming calls, took messages, and transferred calls to appropriate staff members.
- Monitored reception area traffic flow ensuring safety of all visitors and staff members.
- Prepared correspondence such as letters, memos and emails on behalf of management team.
- Managed petty cash fund for office expenses.
- Processed payments for services rendered as well as reconciled daily transactions.
Education
Post Basic Pharmacist Assistant - Pharmacy
South African Pharmacy Council
South Africa12.2017
Basic Pharmacist Assistant - Pharmacy
South African Pharmacy Council
12.2013
First Aid Level 1 and 2 - Health And Safety
Medunsa
South Africa12.2013
Grade 12 (Matric) - Education
Evander High School
South Africa12.2008
Skills
- Microsoft Office 365
- MediTech Lab Software
- CKS Pharmaceutical Software
- Propharm Pharmaceutical Software
- Exact Dental Software
- Medication Dispensing
- Patient Counseling
- Inventory Management
- Prescription Processing
- Customer Service
- Record Keeping
- Confidentiality
- Documentation and Reporting
- Data Entry and Reporting
- Compliance and Documentation
- Office Administration
- File Organization
- Document Management
- Calendar Management
- Reception Area Maintenance
- Policy Enforcement
- Facilities Management
- Payment Collection
- Reception Management
- Appointment Setting
- Mail Handling
- Call Handling
- Meeting Support
- Database Entry
- Payroll Processing
- Reporting and Documentation
- Resolving Payroll Problems
Personal Information
- Passport Number: A09862707
- Date of Birth: 02/06/90
- Visa Status: AEWV to work in New Zealand
Hobbies and Interests
- Mountain Biking
- Spending time with my family and camping
- Family time and walks on the beach
References
Several references are available and will be provided on request.
Timeline
Receptionist
Hibiscus Coast Dental
01.2024 - 01.2024
Pharmacist Assistant
Kark Pharmacy
04.2021 - 09.2023
Branch Admin Officer
Ampath Pathology
08.2019 - 03.2021
HR Administrator
SASOL GroupTech
01.2018 - 07.2019
Pharmacist Assistant
Dis-Chem Pharmacy Group
01.2010 - 11.2017
Receptionist and PA
Unique Welding Alloys
03.2009 - 12.2009
Receptionist and PA
Veritrade Construction
01.2009 - 01.2010
Post Basic Pharmacist Assistant - Pharmacy
South African Pharmacy Council
Basic Pharmacist Assistant - Pharmacy
South African Pharmacy Council
First Aid Level 1 and 2 - Health And Safety
Medunsa
Grade 12 (Matric) - Education
Evander High School
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