- I enjoy reading a variety of different books, which is why it is a very exciting opportunity to work in a library
- I enjoy travelling and learning about different cultures
- I enjoy learning languages - Japanese in particular
Amanda Lilburn
Auckland,North Shore
Summary
I have a strong background in customer service and employee training from working at McDonald's Albany Freestander, with a proven ability to work under pressure and to stay calm while navigating difficult customer interactions. Working their has also taught me how to communicate well within a team and improved my people skills. My written communication and listening skills have also improved considerably from my time working as a notetaker, as well as helped me to summarise information. Working as a tutor enabled me to gain valuable experience in figuring out the best ways to teach others something that they do not understand.
Overview
3
3
years of professional experience
Work History
Disability Notetaker
University of Auckland
07.2023 - Current
- Captured detailed and clear notes during lectures on the behalf of students with disabilities who find it hard to take notes on their own.
- Reviewed and edited notes for clarity and coherence prior to giving it to the student.
Crew Trainer
McDonald's Albany Freestander
04.2023 - Current
- Mostly in a customer-facing position, providing excellent customer service.
- Training new crew members on operational procedures and customer service standards.
- Ensuring compliance with food safety regulations during daily operations.
- Acting as a role model to new crew still learning the operational procedures.
Tutor
04.2022 - 11.2022
- Private home tutor for two girls, aged 7 and 9, in mathematics.
- Developed customized lesson plans to enhance student understanding and engagement.
Education
Bachelor of Arts - English And Linguistics
University of Auckland
Auckland, NZ05-2026
High School Diploma -
Rangitoto College
Auckland, NZ11-2022
Skills
- Working under pressure
- Digital literacy
- Communication skills
- Language proficiency
- Customer service
- Employee training
- Teamwork
- Decision-making
- Listening skills
- Time management
License
Full Driver's License (NZ)
Interests
Timeline
Disability Notetaker
University of Auckland
07.2023 - Current
Crew Trainer
McDonald's Albany Freestander
04.2023 - Current
Tutor
04.2022 - 11.2022
Bachelor of Arts - English And Linguistics
University of Auckland
High School Diploma -
Rangitoto College
Similar Profiles
Louis ZhouLouis Zhou
Project at University of AucklandProject at University of Auckland
Liai BurnsLiai Burns
Senior Project Coordinator at University of AucklandSenior Project Coordinator at University of Auckland
Cohen RadichCohen Radich
Sports Coordinator at University of AucklandSports Coordinator at University of Auckland
Stanley McPherson PageStanley McPherson Page
Assistant Gardener at New Haven GardensAssistant Gardener at New Haven Gardens
Haibo XueHaibo Xue
Showroom Sales at TGO International Trading LtdShowroom Sales at TGO International Trading Ltd