Amanda Mckenzie
Palmerston North,MWT
Summary
Skilled Cafe Worker with experience in food preparation, customer service, and cash handling. Strong ability to multitask under pressure while maintaining high standards of cleanliness and product quality. Demonstrated success in fostering positive customer relationships and improving cafe operations.
Overview
4
4
years of professional experience
Work History
Ttm/ Traffic Control
RB Recruitment
, Palmerston North
02.2024 - Current
- Coordinated efforts with other departments within the agency to ensure efficient operations.
- Created traffic control plans for difficult areas to maintain public and coworker safety.
- Placed temporary construction signs, arrow boards and variable message boards in work area to facilitate communications.
- Directed traffic at busy intersections and construction zones, ensuring the safety of pedestrians and motorists.
- Instructed drivers on alternate routes during lane closures or detours due to construction or accidents.
- Monitored traffic flow to identify potential problems and implemented solutions as needed.
Assistant Cafe Manager
Psith ( Preannounced) sit
Taihape, Taihape
01.2023 - 09.2024
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided guidance and support to employees in order to ensure efficient service delivery.
- Delegated work to staff, setting priorities and goals.
- Analyzed feedback from customers regarding menu items or services rendered.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved conflicts between employees and customers efficiently.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
Assistant Cafe Manager
cafe anatolia
Levin, Levin
02.2021 - 08.2024
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Delegated work to staff, setting priorities and goals.
- Provided guidance and support to employees in order to ensure efficient service delivery.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved conflicts between employees and customers efficiently.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Education
Certificate in Hospitality Level 3 - Hospitality
Wintec
Hamilton, NZ01-2016
Skills
- Organization
- Leadership
- Friendly, positive attitude
- Interpersonal communication
- Active listening
- Teamwork and collaboration
- Multitasking
- Supervision and leadership
Accomplishments
- 2x 100% mystery shop awards for my customer service
References
References available upon request.
Timeline
Ttm/ Traffic Control
RB Recruitment
02.2024 - Current
Assistant Cafe Manager
Psith ( Preannounced) sit
01.2023 - 09.2024
Assistant Cafe Manager
cafe anatolia
02.2021 - 08.2024
Certificate in Hospitality Level 3 - Hospitality
Wintec
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