AMANDA MULCAHY
Summary
I am a transparent, people-oriented team leader with a proven track record of successfully leading and motivating high-performing teams. Over the past 10 years, I have dedicated my career to FMG, where I have held various roles within the claims team. My extensive experience has equipped me with a deep understanding of the insurance industry and the intricacies of claims management and people leading.
Overview
17
17
years of professional experience
Work History
Team Leader Claims Consultant
FMG Insurance
12.2019 - Current
- Supporting and increasing the capabilities of the team
- Tracking team performance and providing feedback to improve efficiency and productivity.
- Providing training and development opportunities to team members to enhance their skills and career growth.
- Encouraging and motivating team members to achieve their best performance.
- Facilitated effective communication both within the team and with other business units
- Recruitment
- Resolving complaints efficiently and effectively.
- Provided technical claims support
Claims Technical Lead
FMG Insurance
06.2023 - 11.2023
- Digital assessing of high value complex claims for the Cyclone Gabrielle response
- Assessing and management of Business Interruption claims
- Technical claims support
- Delegated authority of $500,000
Senior Claims Consultant
FMG Insurance
07.2017 - 12.2019
- Management of externally assessed claims
- Sole management of FMG corporate accounts for claims
- Management of Motor Vehicle, Material Damage, Milk and Disability claims
- Coaching and support for the team
Earthquake Claim Consultant
FMG Insurance
01.2016 - 07.2017
- Digital and onsite assessing of material damage.
- Claims portfolio management, including technical and high value claims
- Maintaining relationships with external companies.
- Playing a key role in meeting targets set out by EQC, this included our biggest goal of reaching 75% completion of all EQC dwelling claims by the end of 2017
- Training and coaching of EQC assessors
- Increased delegated authority of $50,000
- Finalist and award winner for Claims High Achiever of the year.
Claim Consultant
FMG Insurance
01.2015 - 01.2016
- Trained in Motor Vehicle, Material damage, and Milk claims.
Claims Lodgment
FMG Insurance
04.2014 - 01.2015
- Lodgement of claims for all claim products across FMG
- Finalist for claim lodgment consultant of the year.
Store Manger
Restaurant Brands
01.2008 - 01.2011
- Managed the Palmerston North Pizza Hut store for three years, overseeing all aspects of operations.
- Safety captain for the Lower North Island.
- Enhanced complaints and disputes resolution handling.
- Managed a team of twenty staff members to ensure effective hiring and retention processes
- Ensuring all KRA's are reached.
Education
National Certificate in Early Childhood Education and Care level 4 -
UCOL
01.2012
NCEA Level 1 -
St Peters College
12.2004
Skills
- Technical claims knowledge
- Complaint resolution
- Leadership
- People management
- Problem-solving
- Team motivation
- Teamwork and collaboration
- Coaching, development and mentoring
References
Available on request
Timeline
Claims Technical Lead
FMG Insurance
06.2023 - 11.2023
Team Leader Claims Consultant
FMG Insurance
12.2019 - Current
Senior Claims Consultant
FMG Insurance
07.2017 - 12.2019
Earthquake Claim Consultant
FMG Insurance
01.2016 - 07.2017
Claim Consultant
FMG Insurance
01.2015 - 01.2016
Claims Lodgment
FMG Insurance
04.2014 - 01.2015
Store Manger
Restaurant Brands
01.2008 - 01.2011
National Certificate in Early Childhood Education and Care level 4 -
UCOL
NCEA Level 1 -
St Peters College
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