Amanda Nene
Wellington,WGN
Summary
Outgoing hospitality professional with international experience who has gained valuable experience in working under pressure, time management and problem solving. I would be thrilled to be a part of your team with you as this would broaden my knowledge and sharpen my expertise. My previous positions required remarkable communication skills I possess and delivering a good standard of services. My goal is to continue learning and developing my knowledge for future positions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Duty Manager
Dough
Upper Hutt, Wellington, Wellington
03.2024 - 08.2024
- Maintains accurate records of staff attendance, sales figures and stock levels.
- Supervise cash handling procedures, ensuring that all transactions were processed accurately.
- Investigates customer complaints in a timely manner, resolving issues efficiently.
- Provide training sessions for new staff members on company policies and procedures.
- Responds promptly to any emergency situations that arise during shifts.
- Ensure compliance with local licensing laws and regulations relating to serving alcohol.
Duty Manager
The Borough
Tawa, Wellington
09.2022 - 03.2024
- Complying with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees
- Enforce sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas
- Complete thorough opening, closing and shift change functions to maintain operational standards each day
- Shift leading and directing staff in daily work assignments to maximize productivity
- Check with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Reconcile daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Ordering of stock for the venue Provide ongoing training to address staff needs
- Resolve customer complaints and adjusted policies to meet changing needs.
Laboratory Assistant
Kiwi fruit Lab
Te Puke
02.2022 - 08.2022
- Sample testing including fruit weights, colour, pressure, dry matter, brix testing to a high standard using laboratory equipment as computer equipment and applications Ensuring that all work is documented using the software applications, carried out on time and to the required standard
- Report any unusual samples or results to the laboratory supervisor
- Basic administrative duties
- Act to prevent the occurrence of any non-conformances Carry out preparations, equipment maintenance and calibrations.
Grader and Quality Control
Apata Group Limited
Te Puke, Bay Of Plenty
03.2022 - 07.2022
- Grade the fruits according to market requirements
- Check the quality of the fruit
- Follow food, health and safety regulations
- Maintain equipment and machinery.
Restaurant Server
Sky City
Auckland
12.2019 - 11.2020
- Taking food and drinks orders
- Communicating with team members about relevant updates
- Up selling current promotions
- Handling and processing payments
- Maintaining a clean and neat work environment
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Restaurant Waiter
Crystal Cruises
USA
05.2019 - 08.2019
- Greet and escorts guests to assigned tables
- Present menu and provide recommendations upon request
- Prepare tables by setting linen, silverware and glasses
- Upsell additional products when appropriate
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Acknowledged customer issues and resolved them quickly and efficiently
- Ensured customers satisfaction throughout the entire service
- Operated POS terminals to input orders, split bills and calculate totals.
Server and Hostess
Kalahari Resorts
USA
12.2017 - 12.2018
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Prepare tables by setting linen, silverware and glasses
- Provided exceptional service to high volume of daily customers
- Accept and process guest payments
- Acknowledged customer issues and resolved them quickly and efficiently
- Implemented sanitary food handling, holding and service protocols.
Education
Tourism And Hospitality Management -
Durban University of Technology
05.2017
Skills
- Team player
- Customer Service skills
- Critical thinking
- Staff Training
- Verbal and Written Communication
- Delegating Duties
- Complex Problem Solving
- Teamwork and Collaboration
Certification
- Microsoft Office
- First Aid Course
- Security Awareness
- Basic Firefighting
Accomplishments
Wine Course Certificate, Barista Certificate
Timeline
Duty Manager
Dough
03.2024 - 08.2024
Duty Manager
The Borough
09.2022 - 03.2024
Grader and Quality Control
Apata Group Limited
03.2022 - 07.2022
Laboratory Assistant
Kiwi fruit Lab
02.2022 - 08.2022
Restaurant Server
Sky City
12.2019 - 11.2020
Restaurant Waiter
Crystal Cruises
05.2019 - 08.2019
Server and Hostess
Kalahari Resorts
12.2017 - 12.2018
Tourism And Hospitality Management -
Durban University of Technology
Similar Profiles
Lillian BennettLillian Bennett
Shift Leader at The Dough Shed PizzeriaShift Leader at The Dough Shed Pizzeria
Migara GunarathneMigara Gunarathne
Kitchen Staff Member at Dough Pizzeria & Pasta AshwoodKitchen Staff Member at Dough Pizzeria & Pasta Ashwood
Ali Heidari TabriziAli Heidari Tabrizi
Manager at Dough Bros Pizza Bar TorquayManager at Dough Bros Pizza Bar Torquay
Bharti Bharti null
Customer Service Executive at BP Fuel StationCustomer Service Executive at BP Fuel Station
Ryan JonesRyan Jones
Allied Health Assistant at ABI Rehabilitation NZAllied Health Assistant at ABI Rehabilitation NZ