Summary
Overview
Work History
Skills
References
Languages
Scuba Diving
Timeline
Generic
Amanda Van Zyl

Amanda Van Zyl

Auckland,Swanson

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

30
30
years of professional experience

Work History

Account Manager / Customer Care / Receptionist

Anglo Engineering
03.2023 - 03.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Assisted with onboarding new clients and securing paperwork completion.

Warehouse Manager

Splash Dive
09.2022 - 02.2023
  • Front desk meet and greet clients
  • Shop retail
  • Used coordination and planning skills to achieve results according to schedule
  • Maintained excellent attendance record, consistently arriving to work on time
  • Successfully maintained clean, valid driver's license and access to reliable transportation
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Increased customer satisfaction by resolving issues
  • Received and processed stock into inventory management system
  • Collaborated with team members to achieve target results
  • Worked with customers to understand needs and provide excellent service
  • Resolved problems, improved operations and provided exceptional service
  • Delivered services to customer locations within specific timeframes
  • Monitored company inventory to keep stock levels and databases updated
  • Receiving import & do export.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
  • Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.

Business Owner

Arché Enterprise
01.2010 - 01.2022
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Expanded market reach with targeted marketing campaigns and strategic partnerships.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Established strong customer relationships through excellent communication and attentive service.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.

Co-owner

A&H Auto Clinic
03.1994 - 02.2010


  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Enhanced business operations by implementing efficient management strategies and streamlining processes.
  • Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Established a comprehensive employee training program to ensure consistent service standards across all departments.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Built strong relationships with key stakeholders, enhancing partnerships and fostering mutual growth opportunities.
  • Established team of motivated and highly skilled employees to help run business.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Marketing Team

Arebuwe Media
03.2009 - 07.2009
  • I was part of the official organization team, for the Toyota Kalahari 1000 Dessert Race
  • Meet and greet guests
  • Marketing and working in Botswana and South Africa
  • Increased brand awareness by developing and executing targeted marketing campaigns.
  • Streamlined marketing processes for improved efficiency and productivity.
  • Managed cross-functional teams to ensure timely completion of marketing projects.
  • Developed strong relationships with media partners, resulting in increased coverage for company events and product launches.
  • Coordinated successful trade shows and conferences, increasing networking opportunities for sales team members.
  • Trained new marketing team members, fostering a positive work environment that encouraged collaboration and innovation.
  • Assisted in the development of annual marketing plans aligning with overall business objectives.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Created customized marketing materials to increase product awareness.
  • Managed campaigns for various clients that consistently exceeded sales goals.

Skills

  • Word
  • Excel
  • Outlook
  • QuickBooks
  • Wave Accounting
  • Myob Cloud
  • Optimis
  • Customer Service
  • Schedule Management
  • Account Management
  • Client Relationship Management
  • Customer Relationship Management (CRM)
  • Outbound telephone marketing
  • Customer Needs Assessment
  • New account creation
  • Client Relationship Building
  • Marketing
  • Customer Satisfaction
  • Client meetings

References

  • Interior decorating
  • Window dressing
  • Scuba Diver
  • Recue Diver
  • In House training

Languages

English
Full Professional
Afrikaans
Native or Bilingual

Scuba Diving

I am a Recue diver.

Timeline

Account Manager / Customer Care / Receptionist

Anglo Engineering
03.2023 - 03.2024

Warehouse Manager

Splash Dive
09.2022 - 02.2023

Business Owner

Arché Enterprise
01.2010 - 01.2022

Marketing Team

Arebuwe Media
03.2009 - 07.2009

Co-owner

A&H Auto Clinic
03.1994 - 02.2010

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Amanda Van Zyl