Amanda Wade
TUAKAU,New Zealand North Island
Summary
Dedicated business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Office Manager/Business Owner
Wade Construction 2015 Ltd
09.2015 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to team members
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Identified and resolved construction issues promptly to prevent delays.
Assistant Retail Manager
Vintage Love
04.2016 - 12.2018
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and organising deposit slips
- Supported senior management in implementing and upholding store policies and procedures.
- Trained employees and monitored performance
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Customer Sales and Service Expert
JB's Flooring Xtra
08.2014 - 03.2016
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems including in-depth understanding of all available brands and types of flooring available to customers.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Researched client requests to create best possible solutions for diverse needs.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Assisted customers with selecting appropriate floor types and styles.
- Discussed pricing, additional charges and payment plans during sales process.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
Customer Service Assistant and Driver
Air New Zealand Parking
02.2010 - 08.2014
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services and managed all enquiries with utmost professionalism
- Collaborated with other departments to guarantee customer satisfaction.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Delivered prompt and exceptional customer service to prioritize customer needs and create a welcoming and positive experience
- Trained new personnel regarding company operations, policies and services.
- Completed data entry tasks with accuracy and efficiency.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Loaded and secured items in vehicles and delivered customers safely
- Maintained professionalism and discretion with VIP clients and their vehicles
High Voltage Electrical Fitter
Northpower
02.2006 - 12.2009
- Checked circuit connections and verified electrical compatibility and safety of components.
- Installed control and distribution apparatus, switches, outlets, relays and circuit-breaker panels.
- Connected wiring to circuit breakers, transformers, lighting fixtures, signalling systems and power equipment.
- Planned layout of electrical wiring, equipment and fixtures consistent with specifications and local codes.
- Diagnosed and repaired or replaced malfunctioning apparatus and components such as transformers, circuit breakers, fuses, motors, generators and fixtures.
- Read electrical, architectural and mechanical diagrams, drawings or specifications to determine job requirements.
- Recorded and tracked maintenance activities.
- Consulted manuals, schematics, wiring diagrams and engineering personnel to troubleshoot and solve equipment problems and determine optimum equipment functioning.
- Inspected and tested equipment and circuits to identify malfunctions or defects, using wiring diagrams and testing devices such as ohmmeters, voltmeters or ammeters.
- Constructed, tested and maintained substation relay and control systems.
- Repaired, replaced and cleaned equipment and components such as circuit breakers, brushes and commutators.
- Opened and closed switches to isolate defective relays, performing adjustments or repairs.
- Tested insulators and bushings of equipment by inducing voltage across insulation, testing current and calculating insulation loss.
Education
Apprenticeship - Electrical Engineering
Etco
Auckland, NZNCEA Levels 1, 2 And 3 -
Dargaville High School
Dargaville, NZSkills
- Budget Controls
- Accounts Payable and Receivable
- Materials Planning and Logistics
- Safety Procedures
- Office Reception
- Employee Scheduling
- Data Confidentiality
- Customer Relations
- Issue Resolution
- Documentation Proficiency
- Payroll Administration and Timekeeping
- Business Administration
Timeline
Assistant Retail Manager
Vintage Love
04.2016 - 12.2018
Office Manager/Business Owner
Wade Construction 2015 Ltd
09.2015 - Current
Customer Sales and Service Expert
JB's Flooring Xtra
08.2014 - 03.2016
Customer Service Assistant and Driver
Air New Zealand Parking
02.2010 - 08.2014
High Voltage Electrical Fitter
Northpower
02.2006 - 12.2009
Apprenticeship - Electrical Engineering
Etco
NCEA Levels 1, 2 And 3 -
Dargaville High School
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