Amanda Wood

• Small team.
• Supplying COVID tests and masks.
• Community blister packing.
• Managing deliveries.

• Welcoming customers, offering to help locate items, and providing excellent customer service and experience.
• Monitoring the sales floor to identify customers in need of assistance.
• Sales of a large range of pharmacy products, providing the appropriate advice.
• Day-to-day organisation and smooth running of the retail area, including stock management, ordering, and display merchandising.
• Maintaining stock accuracy by accurately counting stock on hand, and reconciling discrepancies.
• Cash register operations using the POS system, including processing sales and returns.
• Answering calls pleasantly and assisting the customer with medication repeats or their inquiries.
• Training of junior employees.
• Liaising with company representatives to discuss product deals, new products, and product inquiries.
• Handling of post, post-shop, passport, and visa photography.

Dispensary

• Assisting with processing and dispensing prescriptions in a timely manner.
• Receive, review, dispense, and label prescriptions daily with accuracy.
• Counseling patients on the appropriate use of over-the-counter and prescription medications.
• Restocking of shelves and expiry checking.
• Preparing of blister packs.
• Accounts: Creating, Billing, and Monthly Invoicing.
• Organizing weekly deliveries.
• Home visits to help and counsel the elderly with their medications.
• Paperwork and batch to MOH for payment.
• Introduced cycling for all our blister pack customers to increase efficiency and streamline our workload.
• Introduced a staff roster system.

• Received, reviewed, dispensed, and labeled prescriptions daily with expert accuracy in a very busy environment.
• Rostered turn as daily contact for all 7 rest homes. All liaison with nurses, doctors, and getting all the required drugs on the courier by 5pm that day.
• Compounding.
• Dispensing end-of-life prescriptions with pump calculations.
• Accounts - responsibility of charging and editing all rest home accounts.
• Responsibility of ordering the drugs and pumps not available from our wholesaler in a timely manner.

• Maintaining airline and federal aviation regulations at all times to ensure passenger and crew safety.
• Ensured prompt communications between the flight deck and cabin crew.
• Followed safety, passenger, and pre-flight checklists.
• Politely greeted incoming passengers during the boarding process and provided seat directions.
• Cleaned and serviced all areas of the aircraft, including the cabin, galleys, and lavatories.
• Offered answers to passengers questions, and resolved issues that arose during flights.
• Comforted and provided reassurance to passengers during unforeseen or stressful events, e.g., turbulence, flight delays, traveling for treatment, or because of a death.
• Ensured a controlled flight environment for all by responding to disruptive or disrespectful passengers.
• Training includes RSA, first aid, fire, and terrorism.