Amandeep Kaur

• Managing Ice cream parlor and Cafe . Overall stock up Plus Cash Handling.

• Ensuring Customer service to the best of capacity as per procedures and instructions given by respective Managers / Duty Manager's & Supervisors.

• Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
• Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
• Assisting with meal preparation and general kitchen duties
• Delivering top class customer service to a high standard and quality
• Constantly learning and developing your skills/knowledge.
• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
• Supported daily operations by performing cash handling responsibilities accurately and efficiently.
• Maintained clean and attractive product displays to entice customer purchases.
• Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.

Role:

• Provide outstanding customer service.
• Handle customer transactions and ensure the till balances on a daily basis.
• Packing all customers’ goods with care.
• Ensure high presentation standards for the checkout department & store.
• Build relationships with the wider team and leadership to get the very best results.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

• Monitoring table reservations
• Handling guest inquiries, complaints, and special requests promptly and professionally.
• Collaborating with the kitchen team to ensure seamless service and food quality.
• Uphold the restaurant's policies and procedures.
• Follow the supply of Alcohol Act.
• Knowledgeably present menu options and provide recommendations to guests.
• Provide excellent customer service by welcoming guests, taking orders, and ensuring an enjoyable dining experience.
• Maintain cleanliness and organization of tables, dining areas, and workstations.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Reduced food waste significantly by implementing proper portion control and storage techniques.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
• Communicated closely with servers to fully understand special orders for customers.
• Streamlined kitchen operations with effective communication and collaboration among team members.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
• Supported kitchen staff training and development, leading to increased productivity and efficiency.

• Maintained open lines of communication with vendors, negotiating favorable payment terms when needed.
• Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
• Assisted in the preparation of accurate financial statements, ensuring compliance with regulations and guidelines.
• Used advanced software to prepare documents, reports, and presentations.
• Provided exceptional customer service by addressing client inquiries promptly and effectively, resulting in increased satisfaction rates and repeat business.
• Facilitated smooth internal audits by preparing supporting documents promptly upon request from auditors or management personnel.
• Tracked expenses against budget allocations, identifying variances early on to prevent overspending issues later down the line.
• Collaborated with cross-functional teams to ensure accurate billing and prompt payment collection.
• Enhanced financial reporting accuracy by diligently reconciling accounts and analyzing discrepancies.
• Analyzed client needs based on historical data trends, providing tailored recommendations that helped them achieve their financial goals.