AMANDEEP KAUR
Christchurch
Summary
I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information.
Overview
14
14
years of professional experience
Work History
DELI/SEAFOOD Manager
New World Stanmore
05.2023 - Current
- Manage deli/seafood staff, including hiring, training, and scheduling
- Order inventory and manage food costs
- Maintain high levels of customer service and satisfaction
- Ensure all food is prepared safely and according to recipes
- Maintain cleanliness and sanitation of the deli department
- Create and implement promotions or specials to increase sales
- Managing a department budget and ensuring operations stay within budgetary limits
- Evaluating staff performance, identifying areas for improvement and designing and providing feedback
DELI Assistant Manager
New World Stonefields
09.2021 - 10.2022
- Incharge of performing tasks to maintain smooth flow of operations
- Assist department manager in completing performance appraisals
- Responsible for achieving goals established by the store Director and Department Manager
- Responsible for the supervision of the entire department in the absence of or in addition to the Department Manager
- Provide guidance, orientation, training and feedback to insure deli department hosts achieve satisfactory performance standards
DELI Supervisor
New World Stonefields
05.2020 - 09.2021
- Supervise, train, resolve conflicts and coach Deli Counter and Kitchen staff as directed to store
- Monitor prepared foods quality, presentation and adhere to proper food handling, safety, and sensitization standards
- Ensured items were restocked and well organized on the sales floor as well as in the deli department
- Resolved customer's issue effectively
- Basic SAP knowledge (Making tickets, ESL, Credits, Counts)
- Monitored and delegated tasks to maintain deli department cleanliness
DELI ASSISTANT
New World Stonefields
02.2018 - 05.2020
- Greeted customers upon arrival to the establishment
- Assisted customers in locating items throughout the department when asked
- Ensured items were restocked and well organized on the sales floor as well as in the deli department
- Resolved customer's issue effectively
- Understand and adhere to proper food handling, safety, and sensitization standards
- Fresh foods preparation: salads, sandwiches, meat, etc
- Basic SAP knowledge (Making tickets, ESL, Credits, Counts)
- Simply Dinner/Dinner Rush Meal kits
TECH SUPPORT OFFICER
ADD INFOTECH BPO
01.2013 - 10.2016
- Provide daily support to users of various computer systems including answering questions, analysing problems, and quickly forming solutions to return systems to proper operation
- Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary
- Design documents and diagrams of the issue analysis for the other Tech Support Officers
- Set up and maintenance of user accounts and profiles
- Diagnose and solve software faults
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs
- Online support in creating Email accounts, Virus Removal and Malware
- Selling Companies products and setup contract with customer for long time
- Document all call information according to standard operating procedures
Centre Head
IBS Coaching Institute Ludhiana for SSC & Bank PO Exam
11.2010 - 09.2012
- Oversees daily centre operations and coordinates centre activities through assigned staff, prioritizes and delegates work activities
- Designs, develops and recommends new programs, projects and activities relating to research, executive or student education
- Maintains direct contact with personnel of various outside organizations and university departments associated with centre projects
- Represents centre in public relations/liaison capacity on matters relating to the centre’s research and projects
- Regular update and prepare new selling pitches to Marketing Department
- Design Timetables for all classes
- Enrolling students and guide them as per their interest
Education
Master of Science - computer science information technology, computer application
Punjab Technical University I K Gujral
Kapurthala, PB04.2010
Master of Arts - Computer Science
Panjab University
Chandigarh, CH04.2006
Bachelor of Arts - Arts, Computer Science
Panjab University
Chandigarh, CH04.2004
Skills
- Communication
- Active listening
- Time management
- Stress management
- Multi-tasking
- Dedication
- Problem solving
- Seafood inventory
- Team leadership
- Supplier negotiation
- Cost management
- Customer satisfaction
- Staff training
- Performance evaluation
- Order management
- Inventory audits
- Production scheduling
- Budget oversight
- Staff supervision
- Customer relations
- Price setting
- Safety protocols
- Staff motivation
- Food safety
- Sales reporting
- Customer feedback
- Problem-solving
- Team building
- Waste reduction
- Presentation skills
- Promotional planning
- Communication skills
Referencecheck
Available upon Request
Additionalinformation
Identifying improvements along with new business opportunities and ability to listen and empathize., Pragmatic understanding of the customer service ethos with this to customers and sell products and services., Ability to quickly learn product information., Serve customers with prompt response by providing excellent customer service., Able to adapt to different work environments; work on rosters, nights and public holidays., Can negotiate skillfully in tough situations., Customer focused and responsive to Customer's objective., Identifies what needs to be done and takes action before.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
DELI/SEAFOOD Manager
New World Stanmore
05.2023 - Current
DELI Assistant Manager
New World Stonefields
09.2021 - 10.2022
DELI Supervisor
New World Stonefields
05.2020 - 09.2021
DELI ASSISTANT
New World Stonefields
02.2018 - 05.2020
TECH SUPPORT OFFICER
ADD INFOTECH BPO
01.2013 - 10.2016
Centre Head
IBS Coaching Institute Ludhiana for SSC & Bank PO Exam
11.2010 - 09.2012
Master of Arts - Computer Science
Panjab University
Bachelor of Arts - Arts, Computer Science
Panjab University
Master of Science - computer science information technology, computer application
Punjab Technical University I K Gujral
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