Amandeep Kaur
Papatoetoe
Summary
Experienced professional in hospitality industry, skilled in overseeing and managing front-of-house operations. Enhances guest experiences and streamlines operational efficiency. Thrives in collaborative team environment, committed to achieving measurable results and adapting to evolving demands. Exceptional skills in customer service and staff management.
Overview
6
6
years of professional experience
Work History
Front of House Manager
Shree Indian Restaurant
08.2024 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Fuel Station Attendant
Gull Gas Station
07.2023 - 07.2024
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
- Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
- Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.
- Collaborated with fellow attendants to ensure smooth shift transitions and continuous coverage of station responsibilities.
- Supported positive team dynamics among coworkers through effective communication strategies and problem-solving efforts when conflicts arose.
Front of House Team Member
Shivani Restaurant
03.2019 - 06.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Established welcoming atmosphere by greeting each guest warmly.
- Ensured timely seating of guests, optimizing restaurant flow and minimizing wait times.
- Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
- Monitored food quality and freshness throughout day.
- Cleaned and organized kitchen, dining and service areas.
Education
Diploma in Software Development - Software Development
ATC Vision Collage
Auckland, NZ03-2021
Diploma in Web Development And Design - Web Design
ATC Vision Collage
Auckland, NZ03-2020
Diploma in Electronic System Maintenance - Electronic Engineering
Industrial Training Institute
Amritsar, INDIA03-2018
Skills
- Guest relations
- Product knowledge familiarity
- Greeting guests
- Conflict resolution
- Strong work ethic
- Staff management
- Cleanliness and organization
- Food safety compliance
- POS system operations
- Complaint handling
- Adaptability and resilience
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Front of House Manager
Shree Indian Restaurant
08.2024 - Current
Fuel Station Attendant
Gull Gas Station
07.2023 - 07.2024
Front of House Team Member
Shivani Restaurant
03.2019 - 06.2023
Diploma in Software Development - Software Development
ATC Vision Collage
Diploma in Web Development And Design - Web Design
ATC Vision Collage
Diploma in Electronic System Maintenance - Electronic Engineering
Industrial Training Institute
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