Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Store Manager
Domino's Pizza
10.2019 - Current
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assisted with hiring, training and mentoring new staff members.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Restaurant Supervisor
The Spice Room
10.2017 - 10.2019
Boosted customer satisfaction and service delivery to strengthen customer loyalty.
Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Identified and addressed customer complaints to promote satisfaction and loyalty.
Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Maintained accurate records of sales, labor and other costs.
Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Monitored food inventory and supplies to prevent waste.
Education
Hospitality And Business Management - Hospitality Administration And Management
North Shore International Academy
Auckland, NZ
09.2017
Skills
Hourly Shift Management
Shift Scheduling
POS Systems
Project Management
Operations Management
Report Generation
Payroll Management
Retail Inventory Management
Loss Prevention
Supply Ordering
Team Development
Revenue Generation
Customer Service Management
Store Merchandising
Promotional Planning
Customer Service
Team Leadership
Accurate Cash Handling
Sales Professional
Sales Strategies
Staff Supervision
Bank Deposit Procedures
Financial Operations Management
Budget Development
Inventory Control
Timeline
Store Manager
Domino's Pizza
10.2019 - Current
Restaurant Supervisor
The Spice Room
10.2017 - 10.2019
Hospitality And Business Management - Hospitality Administration And Management
Assistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's PizzaAssistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's Pizza