Amandeep Singh
4 Landsberg Way
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Customer Service Champion
One NZ (Vodafone NZ)
03.2023 - Current
- Consistently exceeded performance metrics with efficient problem-solving and timely communication.
- Contributed ideas during team meetings to optimize workflows and improve overall team efficiency in handling customer inquiries.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of customer service.
- Reduced call handle times, prioritizing first-call resolutions to improve customer interactions.
- Resolved escalated customer complaints diplomatically, preserving long-term relationships with valued clients.
- Managed high-stress situations calmly, ensuring positive outcomes for all parties involved.
- Maintained thorough knowledge of industry trends and competitor offerings to better serve customers'' unique needs.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Optimized production workflows by analyzing processes, identifying inefficiencies, and implementing corrective actions.
- Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Utilized multiple systems efficiently to streamline operations and enhance productivity
- Partnered with IT team members to integrate disparate systems into a cohesive network architecture.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Telecommunication Technician
Ventia
11.2018 - Current
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Set up networks and computers for business and residential customers.
- Installed and configured new devices and system components.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with customers to understand needs and provide excellent service.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained energy and enthusiasm.
Customer Service Representative
Mobil Gas Station
05.2016 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Created and maintained detailed database to develop promotional sales.
- Entered new orders into computer database system.
Security Officer
First Security Guard Services
01.2016 - 05.2016
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to emergency situations to assess and deflect issues.
- Permitted entry with escort for approved persons into secure locations.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Education
Level 5 And Level 6 - Information Technology
Aspire2
25 Federal Street, Auckland CBD, Auckland 1010 11.2015 - 04.2018
Skills
MS Office
Critical Thinking
Good Telephone Etiquette
Teamwork and Collaboration
Active Listening
First Aid/CPR
Sales expertise
Complaint resolution
Money handling abilities
Stock management
Retail store support
Staff education and training
Live chat support
CRM Software
Call Management
Certification
First Aid
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Champion
One NZ (Vodafone NZ)
03.2023 - Current
Telecommunication Technician
Ventia
11.2018 - Current
Customer Service Representative
Mobil Gas Station
05.2016 - 10.2018
Security Officer
First Security Guard Services
01.2016 - 05.2016
Level 5 And Level 6 - Information Technology
Aspire2
11.2015 - 04.2018