Amandeep Singh
Auckland,AUK
Summary
Experienced professional with 13 years in roles like Store Manager, Customer Service, Operation team. Skilled in organizing files, using technology, and great with people from diverse cultures. Friendly, confident, respectful, and empathetic. Looking to bring a mix of experience, tech-savviness, and people skills to a role that values efficiency and strong communication.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Z Energy
01.2023 - Current
- Assisted in overall day-to-day operations of the store, including continuous development of effective store associates to achieve desired sales and results
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory
- Frequent travel to different locations in Auckland to fill the gap of managers' absence
- 4 times Rewarded as a Z HERO- for bringing out standards of the z sites, for bringing out best from the team and creating a best team, for getting beyond expectation feedbacks and came out sustainability hero
Operations Team
Z Energy
01.2020 - 01.2023
- Oversees the day-to-day operations of a business or department to ensure smooth functioning
- Manages resources effectively, including equipment, materials, and personnel
- Identifies areas for process improvement and implements strategies to increase efficiency and productivity
Store Manager
Z Energy
Auckland
01.2013 - 01.2020
- Assisted in overall day-to-day operations of the store, including continuous development of effective store associates to achieve desired sales and results
- Scheduled staff to assign employee shifts according to departmental and business needs
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Frequent travel to different locations in Auckland to fill the gap of managers' absence
- 4 times Rewarded as a Z HERO- for bringing out standards of the z sites, for bringing out best from the team and creating a best team, for getting beyond expectation feedbacks and came out sustainability hero
Customer Service
Z Energy
01.2011 - 01.2013
- Customer service duties involve assisting customers with inquiries, purchases, and issues, resolving complaints, having product knowledge, effective communication, processing transactions, record-keeping, problem-solving, and potentially upselling or cross-selling
Education
Business management level 5 -
01.2010
Skills
- Customer service excellence
- Communication
- Team management
- Stock management
- People management
- Attention to details
- Time management
- Problem-solving
- Confidentiality
- Appointment Scheduling
- Documentation And Reporting
- Order Processing
- Point of sale system
- Complaint Handling
References
Available on request
Timeline
Assistant Manager
Z Energy
01.2023 - Current
Operations Team
Z Energy
01.2020 - 01.2023
Store Manager
Z Energy
01.2013 - 01.2020
Customer Service
Z Energy
01.2011 - 01.2013