Amani Vaai
Auckland
Summary
Professionally highly motivated to provide support to professionals. Knowledge of regulations with customer service and office skills to contribute to success.
Excel in communication, leadership, and adaptability, ensuring smooth office operations and superior customer service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Assistant
Lagardere AWPL- Travel Retail
Auckland International Airport , Auckland
01.2023 - Current
- Communicated product quality, value, and style to guide customer purchasing decisions.
- Assessed sales floor to recognize both customer support needs and product replenishment.
- Ensured high levels of customer satisfaction through effective complaint handling.
- Carried out systematic checks to verify correct inventory control.
- Performed opening and closing activities, maintaining adherence to safety guidelines.
- Updated and maintained databases with current information.
- Contributed to team efforts to ensure smooth retail operations.
Retail Assistant
Bargain Chemist
Pukekohe, Auckland
11.2023 - 01.2024
- Participated in team meetings to discuss sales goals and strategies.
- Handled customer inquiries, complaints, and returns efficiently.
- Provided support for pharmacy-related questions.
- Executed daily tasks with precision and speed.
- Styled store arrangements strategically to promote new arrivals and increase sales.
Optical Dispenser
Specsavers
Ormiston, Auckland
08.2023 - 11.2023
- Gathered detailed metrics including bridge width, eye size measurements.
- Assessed ready-made lenses for defects pre-shipment.
- Scheduled meetings, validated insurance details, and ensured precise record-keeping.
- Executed patient pretesting procedures to determine eye pressure readings, vision accuracy and autorefraction results.
- Analyzed prescriptions to meet various client-specific visual demands.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Provided assistance to clients in finding appropriate eyewear that matched their facial features, personal taste, and spending limits.
Reception Assistant
Instant Windscreen & Tinting
Penrose, Auckland
03.2019 - 01.2022
- Managed transactions and maintained up-to-date account records.
- Recorded client details to ensure accurate account management.
- Resolved problems by investigating and assessing customer concerns
- Seamlessly integrated with different teams to accomplish objectives and fix product problems.
- Provided a warm and professional greeting to clients upon arrival.
- Executed responsibilities involving data entry.
- Facilitated completion of periodic reports by analyzing gathered information.
Customer Service Representative
EuropCar
Auckland Airport, Auckland
07.2017 - 03.2019
- Surpassed set service objectives through effective use of customer service and sales best practices.
- Consistently monitored and recorded the status and service history of vehicles.
- Inspected vehicles for damage prior to rental and upon return.
- Oversaw efficient allocation of time to ensure timely completion of tasks.
- Responded promptly to customer inquiries via phone or email.
- Coordinated shuttle services by communicating with drivers.
Education
High School Diploma -
Aorere College
Papatoetoe, NZ12-2015
Bachelor Of Applied Management - Business Accountancy
M.I.T
Manukau, NZSkills
- Sales Goal Attainment
- Effective Multitasking
- Teamwork and Cooperation Skills
- Customer Care
- Prioritization and Time Management
Affiliations
- Car enthusiast
- Family Orientated
- Gym,Hikes and daily runs
Certification
- NZ WrapSchool Stage 1 & 2
- Full Driver Licenses - Class 1
Timeline
Retail Assistant
Bargain Chemist
11.2023 - 01.2024
Optical Dispenser
Specsavers
08.2023 - 11.2023
Retail Assistant
Lagardere AWPL- Travel Retail
01.2023 - Current
Reception Assistant
Instant Windscreen & Tinting
03.2019 - 01.2022
Customer Service Representative
EuropCar
07.2017 - 03.2019
High School Diploma -
Aorere College
Bachelor Of Applied Management - Business Accountancy
M.I.T