Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Amanjot Singh

Amanjot Singh

Rotorua,BOP

Summary

Hardworking and Passionate job seeker with strong organizational skills eager to secure Full-time Position as a Retail Customer Service Representative at Bp Connect. Wide availability and flexibility to work different shift patterns. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Star Hotel & Restaurant
02.2018 - 01.2020
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Maintained clean and organized work environment to maintain customer safety.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Skilled at working independently and collaboratively in team environment.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Pay attention to detail and level-head to carry out emergency activities if required confidence to attain in-store promotions
  • Responded to customer calls and emails to answer questions about products and services.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Maintained stockroom records and generated reports for management.

Education

High School Diploma -

ITI, Batala, Punjab
2017
  • Completed Studies in Diploma in Computer Operating and Programming Assistant, 2017

Skills

  • Team Oriented
  • Customer Relations
  • Flexibility
  • Ability to Work Under Pressure
  • Effective Communication skills
  • Stocking and Replenishing
  • Problem-Solving Ability
  • Computer Proficiency
  • Product Promotion
  • Managing Multiple Tasks
  • Station Preparation
  • Material Shelving
  • Employee Relationships
  • Policy and Procedure Adherence
  • Merchandise Orders and Exchanges
  • Safety Measures
  • Store Maintenance
  • Team Development
  • Customer Relations

Languages

English

Additional Information

Flexible

Timeline

Customer Service Representative - Star Hotel & Restaurant
02.2018 - 01.2020
ITI - High School Diploma,

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Amanjot Singh