Amanjot Kaur Sran
Auckland,Pokeno
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
gull
Wiri, Auckland
11.2022 - Current
Roles and Responsibilities:
• Determines requirements by working with customers.
• Stock filling
• Stock takes
• Ordering
• Managing store layout
• Merchandising.
• Answers inquires by clarifying desired information; researching , locating, and providing information
Manager
Mobil Gas Station
Auckland
11.2021 - 11.2022
- Serving customers
- Roles and Responsibilities:
- Banking
- Making roster
- Invoicing
- Ordering
- Managing store layout
- Merchandising
- Setting promotions
- Attending phone calls
- Resolving Customers issues and staff issues
- Monthly stock take
- Determines requirements by working with customers
- Assessing training needs and arranging training for staff
- Tracking Sales
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Monitored staff performance and addressed issues.
Manager
Mobil Gas Station Whangarei
10.2020 - 11.2021
- Serving customers
- Banking
- Making roster
- Invoicing
- Ordering
- Managing store layout
- Merchandising
- Setting promotions
- Attending phone calls
- Resolving Customers issues and staff issues
- Monthly stock take
- Determines requirements by working with customers
- Assessing training needs and arranging training for staff
- Tracking Sales
Manager
Mobil Gas Station Hamilton
07.2019 - 10.2020
- Serving customers
- Banking
- Making roster
- Preparing meters
- Invoicing
- Ordering
- Managing store layout
- Merchandising
- Setting promotions
- Attending phone calls
- Resolving Customers issues and staff issues
- Daily stock take
- Monthly stock take
- Determines requirements by working with customers
- Assessing training needs and arranging training for staff
- Tracking Sales
Customer service representative
Gull Gas station Wiri
07.2017 - 07.2019
- Determines requirements by working with customers
- Stock filling
- Stock takes
- Ordering
- Managing store layout
- Merchandising
- Answers inquires by clarifying desired information; researching , locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Education
Diploma - Business Administration Level
New Zealand Institute of Technical Training
12.2017
Diploma - Business Management level
New Zealand Institute of Technical Training
09.2016
Guru Nanak Girls collage
03.2015
Skills
- SOFT SKILLS
- Customer Service
- Record Handling
- Office Procedures
- Multicultural Interaction
- Critical thinking: Decision making skills
- Teamwork Skill
- Spread sheets, Word processing Database management
- Typing speed: 50 WPM
- MS Office: Word Excel & PowerPoint
- Goal Setting
- Staff Training
- Hiring and Training
Certification
Business Administration level 5 and 6
References
References available upon request.
Timeline
Customer Service Representative
gull
11.2022 - Current
Manager
Mobil Gas Station
11.2021 - 11.2022
Manager
Mobil Gas Station Whangarei
10.2020 - 11.2021
Manager
Mobil Gas Station Hamilton
07.2019 - 10.2020
Customer service representative
Gull Gas station Wiri
07.2017 - 07.2019
Diploma - Business Administration Level
New Zealand Institute of Technical Training
Diploma - Business Management level
New Zealand Institute of Technical Training
Guru Nanak Girls collage
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