Nisha Kunwar
Auckland,New Zealand
Summary
Dedicated and personable hospitality professional with experience in luxury hotels including VIP lounge service at Cordis Auckland, F&B operations at Hilton Auckland, and guest services at Voco and Holiday Inn Express . Skilled in Front Office and Food & Beverage duties, check-ins, reservations, and VIP guest engagement. Committed to delivering exceptional, personalised guest experiences through attention to detail, strong communication, and a positive, solutions-focused approach .
Overview
3
3
years of professional experience
Work History
Guest Service Agent
Voco and Holiday Inn Express Auckland city centre
, Auckland
02.2026 - Current
- Assisted guests with check-in and check-out procedures efficiently.
- Handled guest inquiries and resolved issues promptly and professionally.
- Managed room reservations using property management systems accurately.
- Responded to guests, including email, telephone, and in-person inquiries.
- Processed payments and handled billing inquiries accurately and efficiently.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Guest Service Associate - VIP lounge
Cordis Auckland
Auckland, NZ
07.2025 - 01.2026
- Deliver personalised 5-star service to VIP and returning guests in the premium Club Lounge.
- Assist with guest check-ins, check-outs, and enquiries, ensuring smooth interactions and a seamless guest journey.
- Provide refined F&B service across breakfast, afternoon tea, and evening canapés.
- Maintain an elegant, calm, and inviting lounge atmosphere aligned with luxury brand standards.
- Coordinate with Front Office, Concierge, and Housekeeping for timely guest support.
- Resolve guest concerns professionally, promoting satisfaction and loyalty.
- Uphold hygiene, safety, and compliance procedures consistently.
Food and Beverage Attendant
Hotel Hilton
Auckland, NZ
07.2023 - 12.2024
- Greeted and seated guests, providing a warm and welcoming dining experience.
- Handled cash transactions accurately, ensuring proper shift reconciliation.
- Supported multiple operational roles through cross-training and teamwork.
- Maintained high standards of food safety and workplace hygiene.
Education
New Zealand Diploma - Construction Management (Quantity Surveying Strand)
Auckland College of Tertiary Studies
Auckland, NZHigher Secondary Education -
Children Life English Boarding School
NepalSkills
- VIP & Premium Guest Service
- Effective communication
- Customer Service Excellence
- Friendly and Helpful
- Team Collaboration
- Reservation systems
References
Available Upon Request
Languages
Nepali, Hindi, English
Timeline
Guest Service Agent
Voco and Holiday Inn Express Auckland city centre
02.2026 - Current
Guest Service Associate - VIP lounge
Cordis Auckland
07.2025 - 01.2026
Food and Beverage Attendant
Hotel Hilton
07.2023 - 12.2024
New Zealand Diploma - Construction Management (Quantity Surveying Strand)
Auckland College of Tertiary Studies
Higher Secondary Education -
Children Life English Boarding School