Amar Singh
107, Golf Road, New Lynn,NTL
Summary
Dynamic hospitality professional with a proven track record at Grand Heritage Hotels Ltd, excelling in customer satisfaction and operational efficiency. Demonstrated strong teamwork and initiative while enhancing service delivery. Recognized for reliability and food safety awareness, contributing to a positive guest experience and fostering a motivated team environment.
Overview
7
7
years of professional experience
Work History
Hospitality Team Member
Grand Heritage Hotels Ltd
Auckland, AUK
10.2023 - Current
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
Area Manager
GMS Manpower Security Services
Delhi, India
04.2021 - 08.2023
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Supervisor
Thanapat Corporation Ltd
THAILAND
04.2018 - 03.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor Of Commerce - Accounting
Delhi University
Delhi, India06.2010
Skills
- Strong teamwork
- Food safety awareness
- Reliability and punctuality
- Initiative and Self-motivation
Timeline
Hospitality Team Member
Grand Heritage Hotels Ltd
10.2023 - Current
Area Manager
GMS Manpower Security Services
04.2021 - 08.2023
Supervisor
Thanapat Corporation Ltd
04.2018 - 03.2021
Bachelor Of Commerce - Accounting
Delhi University